Service Coordinator

6 days ago

Newcastle upon Tyne, United Kingdom Places for People Full time

Do you want a role where you're recognised for what you do, given the opportunity to develop professionally and have the chance to be the best version of yourself? Progression and succession opportunities are foremost in our aims. Reward and recognition are a key feature, throughout the business.

Emotional Health and wellbeing are at the heart of what we do for colleagues, with planning exercise & activities, to engage all colleagues, throughout the working week.

**More about your role**

Interested in joining a great organisation with an employee offer and experience that rivals others? Are you looking for a new challenge in a support services setting?

If so, please keep reading as you're just what we're looking for, Pathway42 is made up of a dynamic team comprising of colleagues with a range of great skills designed to help us deliver high quality outcomes that meet customer and business needs. Look no further Pathway42 is the place to be.

The team consists of night service coordinators, daytime service coordinators, and customer support staff, and managers, you will also work closely with our repair's colleagues, IT service and colleagues who sit within the wider group companies.

Your duties will include:

- To guide and support you in your role, we all have policies and procedures, to follow and adhere to, with continuous reviewing of each policy during your working week.
- Training both mandatory and optional to support self-development, compliance, safeguarding and health & safety. Peer support from an experienced team, including managers.
- You will be responsible for effective generation of documents including and ensuring the service is properly defined and all associated documentation are communicated effectively to colleagues and customers.

Working Mon-Fri 9-5pm, as a 24/7 service, with flexibility to cover colleagues annual leave, we cover bank holidays agreed by the team in advance. Take time back or paid for the hours.

For more information, please download our job profile available on our website.

**More about you**

Strong system knowledge and administration skills are required in this fast paced, ever-changing environment, ordering, invoicing, requisition creation, purchase orders, good receipting and requiring, budget control/ recording.

As a team player, you will be responsible for delivering a quality service from initiation through delivery and lessons learnt and critical reflection practised.

Experience delivering life skills advice and support to appointments, tenancy management, cleaning, cooking and budget planning.

Cleaning of void properties is essential to a high re-lettable standard. Giving a great first impression to potential customers of our accommodation and support services.

A key element of the role is working in collaboration with partners and other parts of the business and creating an inclusive environment that supports ongoing contribution and constructive challenge and critical reflection practised. Compliance is another, key part of your role to keep us all safe.

**Benefits**

We are a large diverse and ambitious business, which will give you all the challenge you could wish for.

We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package with each role, yours will include:

- Competitive salary, with a salary review yearly
- Pension with matched contributions up to 7%
- Excellent holiday package - 35 days annual leave with the option to buy or sell leave
- Cashback plan for healthcare costs - up to £500 saving per year
- A bonus scheme for all colleagues at 2%
- Training and development
- Extra perks including huge discounts and offers from shops, cinemas and much more.

**What's next?**

If you are using a mobile device such as an iPad then ensure your CV is stored in the cloud, we currently support Google Drive, OneDrive and Dropbox.

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