Helpdesk Administrator

7 months ago

Motherwell, United Kingdom Maal Global Resources Ltd Full time

**Requirements**:

- At least 3 years of experience in a Helpdesk Administrator role
- Experience in Admin, Admin Support, Helpdesk, Call Out, Building Maintenance & Refurbishment, Maintenance Management
- Excellent communication and customer service skills
- Ability to work independently and collaboratively in a team environment
- Proficiency with Microsoft Office Suite
- Knowledge of facilities management processes and procedures

**Responsibilities**:

- Provide first point of contact for all facilities management enquiries
- Respond to requests for maintenance and repairs in a timely manner
- Monitor and update the helpdesk system with all relevant information
- Manage the helpdesk system to ensure all requests are tracked and completed
- Liaise with external contractors and suppliers to ensure services are delivered
- Monitor and report on the progress of maintenance requests
- Ensure all paperwork is up to date and compliant with the relevant regulations
- Provide administrative support to the Estates Department
- Ensure all back-office administration is carried out accurately and efficiently
- Assist with the procurement of goods and services as required
- Provide assistance with the planning and scheduling of maintenance and repairs
- Work collaboratively with external contractors and suppliers to ensure services are delivered to a high standard
- Assist with the preparation of reports and presentations as required
- Any other duties as required.

**Salary**: £24,000.00-£25,000.00 per year

**Benefits**:

- Company pension
- On-site parking

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme

Ability to commute/relocate:

- Motherwell, North Lanarkshire: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Technical support: 1 year (required)
- Customer service: 1 year (preferred)

Work Location: In person

Reference ID: MGR0013

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