IT Support Engineer
4 days ago
A leading local IT support services company (Managed Service Provider) based in Motherwell is now looking for an experienced IT Support Engineer with at least 4 years of experience to join their team due to expansion and growth.
This is an exciting time to join them as they are in their growth phase
This role will be based onsite at their office in central Lanarkshire with a requirement to travel to their client sites around Lanarkshire and Glasgow
**Key Responsibilities**:
- Troubleshoot desktop, server, problems, diagnose, and solve
- Troubleshoot and resolve hardware/software incidents/problems
- Provide exceptional service support to the business
- Contribute to polices, processes and procedures improvements
- Prioritising and managing several open cases and mini projects at one time
- New start induction training and setup
- Keep up to date with advancements in technology
- IT service and IT system security compliance
- Systems monitoring
- Administer backups and restores
- System Performance monitoring
**Required Experience**:
- At least 4 years' experience with hands on IT service/support delivery
- Exceptional customer service
- Proficient in Windows desktop support, installation, and administration
- Windows Server installation, and administration experience
- Microsoft 365 Administration and Support.
- Microsoft 365 SharePoint and M365 Exchange Administration and Support
- Networking support, setup routers, managed switches.
- Experience of incident and problem management
- Excellent troubleshooting and logical problem-solving skills
- Experience of using a helpdesk system
**Desirable Experience**:
- Previous MSP/Outsourced IT Experience
- Azure administration
- Firewalls setup/administration
- Experience in supporting virtual environments VMware, Hyper-V
- Proven ability to work on own initiative
Sounds interesting? Click **APPLY** to send your CV for immediate consideration.
IND123
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