Helpdesk Co-Ordinator

Murray Recruitment have an permanent opportunity for a Helpdesk Coordinator for a permanent position based in Motherwell.
Reporting to the Helpdesk Manager you will be responsible for the coordination of Planned Preventative Maintenance (PPM) and reactive works across Scotland.
You will play a key role in contract and engineering administration, working closely with clients and engineers to ensure high standards of service delivery.
You will manage scheduling, maintain client relationships, and ensure that all service operations run smoothly while striving to exceed customer expectations.
Key Responsibilities: * Engineering Coordination: Work closely with the engineering team to facilitate the timely and effective delivery of maintenance services.
* Scheduling: Coordinate and plan both planned and reactive maintenance works across Scotland, ensuring efficiency and organisation.
* Client Reporting: Regularly update clients with job progress reports, ensuring clear communication and client satisfaction.
* Client Communication: Act as a primary contact for clients, ensuring prompt and professional responses to queries while building and maintaining strong relationships.
* Service Level Monitoring: Track and monitor service performance to ensure all contractual and customer expectations are met or exceeded.