Customer Service Officer
3 weeks ago
Advert
The work of Kent Libraries, Registration & Archives (LRA) service is hugely rewarding. Our fantastic teams make a positive difference to the lives of our many customers by putting our services at the heart of local communities. Customer Service Officers (CSOs) lead the front-line teams in Kent’s town centre and branch libraries. They make sure the needs of customers are met and the day-to-day business is delivered to the highest standards.
The CSO role is a very interesting and broad one, which will enable you to be involved in many aspects of services. One day you could be supervising the delivery of library services and line managing staff, the next you could be dealing with customer enquiries or completing birth and death registrations. The registration aspect of the CSO role requires a sensitive approach to customer service, as well as good accuracy to ensure information is recorded in line with legal requirements.
The successful person will be a great people manager, who can be resilient when dealing with day-to-day operational challenges and enjoy meeting and working with a wide range of people.
The role also offers a wide range of development opportunities, both within Libraries, Registration & Archives and wider parts of KCC. We provide a broad range of training courses to develop our colleagues and also help them progress in their skills and careers.
26 hours per week are worked across a range of hours including weekends, and you may be required to undertake periods of lone working, as well as occasional working at other locations across the area name Library district.
As a Kent County Council employee you will enjoy the following benefits:
- 27 days annual leave rising to 29 after 5 years, plus bank holidays.
- Competitive salary.
- Local Government Pension Scheme.
- Opportunities for training and professional development.
- A wide range of health and wellbeing support.
- Good work/life balance.
- Access to Kent Rewards scheme, with discounts and cashback from hundreds of companies.
This post is considered by KCC to be a customer-facing position. The Council therefore has a statutory duty under Part 7 of the Immigration Act (2016) to ensure that post holders have a command of spoken English/Welsh sufficient for the effective performance of the job requirements. The appropriate standards are set out in the Job Description/Person Specification.
**Applicants to previous Customer Service Officer vacancies in the past 6 months who have been unsuccessful need not apply.**
Information session: 14 August 2023
Interview dates: Week commencing 14 August 2023
Start date: Mid-late September 2023
Contact Details
For more information about this role, please contact David Todd, Assistant Service Manager on 03000 414738
About The Company
-
Customer Service Advisor
16 hours ago
Sevenoaks, United Kingdom James Frank Associates Full timeOur client, a well-established and hugely-successful business who are leaders within their industry is seeking a Customer Service Advisor to join their team on a permanent basis. This is a great opportunity for someone seeking their first office-based job as a Customer Service Adviser, either after Education or working in Hospitality or Retail, where you...
-
Customer Service Advisor
4 weeks ago
Sevenoaks, United Kingdom Noble Partnerships Full time**Job description** **Customer Service** **Salary - £22,000 per annum** **Location - Sevenoaks** **Your role within the business** You will play a key role within the business and demonstrate a professional, knowledgeable, and supportive approach at all times to customers and colleagues. You will be required to keep to timely and accurate...
-
Technical Customer Service Advisor
1 month ago
Sevenoaks, United Kingdom Bennett and Game Recruitment LTD Full timeOur client is looking for a Technical Customer Service Advisor, to join their Internal Service team, working from their offices in the Sevenoaks. The role will involve liaising over the telephone with customers and providing them with technical support and quotations for our client's range of products. The Technical Customer Advisor, would be responsible for...
-
Customer Services Advisor
1 month ago
Sevenoaks, United Kingdom West Kent Housing Association Full time**Customer Services Advisor (£27,932 full-time salary, £19,250 actual salary, 25.5 hours per week, permanent)** **Job Role** You will have a positive attitude, excellent communication and customer service skills, and be committed to always doing the best for the customer. You need to be self-motivated and able to thrive and maintain quality results in a...
-
Technical Customer Service Advisor
3 weeks ago
Sevenoaks, United Kingdom Bennett and Game Recruitment LTD Full timeOur client is looking for a Technical Customer Service Advisor, to join their Internal Service team, working from their offices in the Sevenoaks. The role will involve liaising over the telephone with customers and providing them with technical support and quotations for our client's range of products.The Technical Customer Advisor, would be responsible for...
-
Hero Service Officer
24 hours ago
Sevenoaks, United Kingdom Sevenoaks District Council Full timeEmployer: - Sevenoaks District Council- Salary:- Location: - Council Offices, Argyle Road- Contract: - Contract- Working Pattern: - Full Time- Hours: - 37 hours per week.- DBS Check: - Yes- Closing Date: - 30/05/2024 at 23:59- Reference: - SDC/24/281531Our HERO service focuses on our customers and looks to assist residents impacted by the cost-of-living...
-
Compliance Officer
6 days ago
Sevenoaks, United Kingdom Service Care Solutions Full timeCompliance Officer Permanent £43k Kent About the role To support the Building Safety Manager by regularly reporting on all information relating to contract delivery on compliance-related contracts. To deliver excellent services in a friendly solution-focused way. Responsibilities Lead the administration and management of Asbestos Surveying and...
-
Customer Service Assistant
1 month ago
Sevenoaks, United Kingdom Huntress Full time**Salary**: £24-28,000 **Location**: Sevenoaks Key Responsibilities - To establish and build strong customer relationships and provide excellent levels of customer service - Prepare all customer quotations and process customer orders through to shipment - Deal with any customer complaints where applicable - Inbound and outbound calls Key Requirements: -...
-
Compliance Officer
5 days ago
Sevenoaks, United Kingdom Service Care Solutions Full timeCompliance Officer Permanent £43kKentAbout the roleTo support the Building Safety Manager by regularly reporting on all information relating to contract delivery on compliance-related contracts. To deliver excellent services in a friendly solution-focused way.ResponsibilitiesLead the administration and management of Asbestos Surveying and Asbestos Removal...
-
Customer Service Administrator
4 weeks ago
Sevenoaks, United Kingdom Noble Partnerships Full timeCustomer Service Administrator Location - Sevenoaks The role is part of a supporting role supporting a team of consumer finance advisors. As part of the role advisers are also required to research and evaluate new dealership setups and provide an ongoing review of our portfolio of dealers. Ensuring accuracy at all times and that the company’s processes...
-
Customer Advisor
1 month ago
Sevenoaks, United Kingdom Sevenoaks District Council Full timeEmployer: - Sevenoaks District Council- Salary: - £22,631- Location: - Council Offices, Argyle Road- Contract: - Permanent- Working Pattern: - Full Time- Hours: - 37 hours per week.- DBS Check: - No- Closing Date: - 24/07/2023 at 23:59- Reference: - SDC/23/247392**Do you enjoy talking to people?** Our team are the first point of contact for our customers....
-
Technical Customer Service Advisor
2 weeks ago
Sevenoaks, Kent, United Kingdom Bennett and Game Recruitment LTD Full timeOur client is looking for a Technical Customer Service Advisor, to join their Internal Service team, working from their offices in the Sevenoaks. The role will involve liaising over the telephone with customers and providing them with technical support and quotations for our client's range of products. Check out the role overview below If you are confident...
-
Compliance Officer
17 hours ago
Sevenoaks, United Kingdom Service Care Solutions - Construction Full timeCompliance Officer Permanent £43kKentAbout the roleTo support the Building Safety Manager by regularly reporting on all information relating to contract delivery on compliance-related contracts. To deliver excellent services in a friendly solution-focused way.Responsibilities Lead the administration and management of Asbestos Surveying and Asbestos Removal...
-
Technical Customer Services Advisor
3 weeks ago
Sevenoaks, Kent, United Kingdom Energy Jobline CVL Full timeOur client is looking for a Technical Customer Service Advisor, to join their Internal Service team, working from their offices in the Sevenoaks. The role will involve liaising over the telephone with customers and providing them with technical support and quotations for our client's range of products. Then should the issue not be able to be rectified over...
-
Democratic Services Officer/senior Democratic
4 weeks ago
Sevenoaks, United Kingdom Sevenoaks District Council Full timeEmployer: - Sevenoaks District Council- Salary: - £28,023 - £35,523- Location: - Council Offices, Argyle Road- Contract: - Permanent- Working Pattern: - Full Time- Hours: - 37 hours per week.- DBS Check: - No- Closing Date: - 03/12/2023 at 23:59- Reference: - SDC/23/260984Our Democratic Services team are key in underpinning our Constitution which ensures...
-
Technical Customer Service Advisor
3 weeks ago
Sevenoaks, Kent, United Kingdom Bennett and Game Recruitment LTD Full timeOur client is looking for a Technical Customer Service Advisor, to join their Internal Service team, working from their offices in the Sevenoaks. The role will involve liaising over the telephone with customers and providing them with technical support and quotations for our client's range of products. The Technical Customer Advisor, would be...
-
Neighbourhood Housing Team Leader
2 days ago
Sevenoaks, United Kingdom Service Care Solutions Full timeNeighbourhood Housing Team Leader, Kent £41,304 per annum Permanent, Full-Time (37 Hours per week, Monday to Friday with flexible hours) Hybrid - Hybrid working with an office base at Sevenoaks, Kent Direct Line Management of 3 members of staff To support the delivery of a seamless, effective housing management service for the clients internal and...
-
Neighbourhood Housing Team Leader
2 days ago
Sevenoaks, United Kingdom Service Care Solutions Full timeNeighbourhood Housing Team Leader, Kent£41,304 per annumPermanent, Full-Time (37 Hours per week, Monday to Friday with flexible hours)Hybrid - Hybrid working with an office base at Sevenoaks, KentDirect Line Management of 3 members of staffTo support the delivery of a seamless, effective housing management service for the clients internal and external...
-
Service Delivery and Improvements Officer
1 month ago
Sevenoaks, United Kingdom West Kent Housing Association Full time**Service Delivery and Improvements Officer (£31,504 per annum, full time, fixed-term until 31 December 2023)** **Job Role** iNHomes is a busy repairs department operating for West Kent Housing Association. We are directly responsible for heating and plumbing repairs and planned maintenance in c.8,000 properties. We are expanding our team, initially for...
-
Service Delivery and Improvements Officer
4 weeks ago
Sevenoaks, United Kingdom West Kent Housing Association Full time**Service Delivery and Improvements Officer (£31,504 per annum, full time, fixed-term until 31 December 2023)** **Job role** iNHomes is a busy repairs department operating for West Kent Housing Association. We are directly responsible for heating and plumbing repairs and planned maintenance in c.8,000 properties. We are expanding our team, initially for...