Customer Service Advisor
1 month ago
**Job description**
**Customer Service**
**Salary - £22,000 per annum**
**Location - Sevenoaks**
**Your role within the business**
You will play a key role within the business and demonstrate a professional, knowledgeable, and supportive approach at all times to customers and colleagues. You will be required to keep to timely and accurate administrative tasks and liaise with customers and clients via all correspondence available. Therefore, experience working on the phones is essential. This role requires accuracy and to follow policy procedures due to FCA regulations. Training will be provided.
**The key aspects of the role**:
- Respond to Inbound and outbound telephone enquiries in a professional and respectable manner
- Be aware and responsive to in house service levels and key performance indicators at all times
- Maintain customer account records by recording / updating and deleting information as required
- Process and respond to all Inbound and outbound correspondence
- Updating electronic and paper filing in order at all times
- Record any dissatisfaction / satisfaction information in line with the company procedure’s
- Contribute towards the team by working together to achieve the SLA requirements
- Identify and asses customers’ needs in order to achieve customer satisfaction and one call resolution where possible
- Collection /recording and processing of product or service disputes complaints by clarifying the customer's query; determining the cause of the problem and forwarding the respective information on for our complaint handling team to respond
- Updating / correction / maintenance of company HPI records
- Experience of working in a team in an office environment
- Knowledge of treating customers fairly (TCF)
- Awareness of current FCA regulations
- Ability to understand and comply with documented processes, policies, and procedures
- Excellent verbal and written communication skills
**Salary**: £22,000
**Job Types**: Full-time, Permanent
**Salary**: From £22,000.00 per year
Schedule:
- Monday to Friday
- Weekend availability
Work Location: In person
Reference ID: Financial customer advisor
-
Customer Service Advisor
6 days ago
Sevenoaks, United Kingdom FM Conway Full time**Customer Service Advisor Vacancy at FM Conway!** FM Conway is looking to recruit a **Customer Service Advisor **to work within our Aggregate and Asphalt division, based at our Head Office in Sevenoaks, Kent. You will join us on a full time, permanent basis working Monday to Friday, 09:00 to 17:30. **Why you should join our family** Our Aggregate and...
-
Technical Customer Service Advisor
4 days ago
Sevenoaks, United Kingdom Bridge Recruitment UK Ltd Full timeCustomer Service Advisor Location: Wrotham Salary: GBP25,000 - GBP26,000 per year Hours: Monday - Friday, 8am - 5pm. You must work every 1 in 3 Saturdays from 9am - 4pm. Job type: Full-time, permanent Bridge Recruitment are helping one of our well-established clients recruit for an experienced Customer Service Advisor to join their ever-expanding team....
-
Technical Customer Service Advisor
4 days ago
Sevenoaks, United Kingdom Bridge Recruitment UK Ltd Full timeCustomer Service Advisor Location: Wrotham Salary: GBP25,000 - GBP26,000 per year Hours: Monday - Friday, 8am - 5pm. You must work every 1 in 3 Saturdays from 9am - 4pm. Job type: Full-time, permanent Bridge Recruitment are helping one of our well-established clients recruit for an experienced Customer Service Advisor to join their ever-expanding team. You...
-
Technical Customer Service Advisor
3 days ago
Sevenoaks, United Kingdom Bridge Recruitment UK Ltd Full timeCustomer Service Advisor Location: Wrotham Salary: GBP25,000 - GBP26,000 per year Hours: Monday - Friday, 8am - 5pm. You must work every 1 in 3 Saturdays from 9am - 4pm. Job type: Full-time, permanent Bridge Recruitment are helping one of our well-established clients recruit for an experienced Customer Service Advisor to join their ever-expanding team. You...
-
Technical Customer Service Advisor
1 month ago
Sevenoaks, United Kingdom Bennett and Game Recruitment LTD Full timeOur client is looking for a Technical Customer Service Advisor, to join their Internal Service team, working from their offices in the Sevenoaks. The role will involve liaising over the telephone with customers and providing them with technical support and quotations for our client's range of products.The Technical Customer Advisor, would be responsible for...
-
Technical Customer Service Advisor
1 month ago
Sevenoaks, United Kingdom Bennett and Game Recruitment LTD Full timeOur client is looking for a Technical Customer Service Advisor, to join their Internal Service team, working from their offices in the Sevenoaks. The role will involve liaising over the telephone with customers and providing them with technical support and quotations for our client's range of products. The Technical Customer Advisor, would be...
-
Technical Customer Service Advisor
1 month ago
Sevenoaks, United Kingdom Bennett and Game Recruitment LTD Full timeOur client is looking for a Technical Customer Service Advisor, to join their Internal Service team, working from their offices in the Sevenoaks. The role will involve liaising over the telephone with customers and providing them with technical support and quotations for our client's range of products. The Technical Customer Advisor, would be responsible for...
-
Customer Service Advisor
1 day ago
Sevenoaks, United Kingdom Brook Street Full time**Customer Service Advisor** Temp to Perm Full time, Monday - Friday, 8am - 5pm, 40 hours per week Location: Sevenoaks (must be a driver due to rural office location, free parking available) Temporary pay rate £11.50 Permanent salary up to £28,000 pa (dependant on experience) Typical duties include: " Processing customer orders " Build relationships with...
-
Customer Service Advisor
1 day ago
Sevenoaks, Kent, United Kingdom FM Conway Full timeCustomer Service Advisor Vacancy at FM Conway! FM Conway is looking to recruit a Customer Service Advisor to work within our Aggregate and Asphalt division, based at our Head Office in Sevenoaks, Kent. You will join us on a full time, permanent basis working Monday to Friday, 08:30 to 17:00. Responsibilities of our Customer Service Advisor -Accurately...
-
Customer Service Advisor
1 month ago
Sevenoaks, Kent, United Kingdom FM Conway Full timeCustomer Service Advisor Vacancy at FM Conway! FM Conway is looking to recruit a Customer Service Advisor to work within our Aggregate and Asphalt division, based at our Head Office in Sevenoaks, Kent. You will join us on a full time, permanent basis working Monday to Friday, 08:30 to 17:00. Responsibilities of our Customer Service Advisor -Accurately...
-
Technical Customer Service Advisor
5 days ago
Sevenoaks, United Kingdom Bennett and Game Recruitment LTD Full timeOur client is looking for a Technical Customer Service Advisor, to join their Internal Service team, working from their offices in the Sevenoaks. The role will involve liaising over the telephone with customers and providing them with technical support and quotations for our client's range of products.The Technical Customer Advisor, would be responsible for...
-
Customer Service Advisor
2 weeks ago
Sevenoaks, United Kingdom James Frank Associates Full timeOur client, a well-established and hugely-successful business who are leaders within their industry is seeking a Customer Service Advisor to join their team on a permanent basis. This is a great opportunity for someone seeking their first office-based job as a Customer Service Adviser, either after Education or working in Hospitality or Retail, where you...
-
Technical Customer Service Advisor
3 days ago
Sevenoaks, Kent, United Kingdom Bridge Recruitment UK Ltd Full time €25,000 - €26,000Customer Service Advisor Location: Wrotham Salary: GBP25,000 - GBP26,000 per year Hours: Monday - Friday, 8am - 5pm. You must work every 1 in 3 Saturdays from 9am - 4pm. Job type: Full-time, permanent Bridge Recruitment are helping one of our well-established clients recruit for an experienced Customer Service Advisor to join their ever-expanding team. You...
-
Technical Customer Service Advisor
4 days ago
Sevenoaks, Kent, United Kingdom Bridge Recruitment UK Ltd Full time €25,000 - €26,000Customer Service Advisor Location: Wrotham Salary: GBP25,000 - GBP26,000 per year Hours: Monday - Friday, 8am - 5pm. You must work every 1 in 3 Saturdays from 9am - 4pm. Job type: Full-time, permanent Bridge Recruitment are helping one of our well-established clients recruit for an experienced Customer Service Advisor to join their ever-expanding team. You...
-
Technical Customer Service Advisor
4 weeks ago
Sevenoaks, Kent, United Kingdom Bennett and Game Recruitment LTD Full timeOur client is looking for a Technical Customer Service Advisor, to join their Internal Service team, working from their offices in the Sevenoaks. The role will involve liaising over the telephone with customers and providing them with technical support and quotations for our client's range of products. Check out the role overview below If you are confident...
-
Customer Service Advisor
2 days ago
Sevenoaks, Kent, South East, United Kingdom FM Conway Full timeCustomer Service Advisor Vacancy at FM Conway! FM Conway is looking to recruit a Customer Service Advisor to work within our Aggregate and Asphalt division, based at our Head Office in Sevenoaks, Kent. You will join us on a full time, permanent basis working Monday to Friday, 08:30 to 17:00. Responsibilities of our Customer Service Advisor -Accurately...
-
Technical Customer Service Advisor
1 week ago
Sevenoaks, Kent, United Kingdom Bennett and Game Recruitment LTD Full time €26,000Our client is looking for a Technical Customer Service Advisor, to join their Internal Service team, working from their offices in the Sevenoaks. The role will involve liaising over the telephone with customers and providing them with technical support and quotations for our client's range of products. The Technical Customer Advisor, would be responsible...
-
Technical Customer Service Advisor
1 month ago
Sevenoaks, Kent, United Kingdom Bennett and Game Recruitment LTD Full timeOur client is looking for a Technical Customer Service Advisor, to join their Internal Service team, working from their offices in the Sevenoaks. The role will involve liaising over the telephone with customers and providing them with technical support and quotations for our client's range of products. The Technical Customer Advisor, would be responsible...
-
Technical Customer Services Advisor
1 week ago
Sevenoaks, Kent, United Kingdom Bennett and Game Recruitment LTD Full time €26,000Our client is looking for a Technical Customer Service Advisor, to join their Internal Service team, working from their offices in the Sevenoaks. The role will involve liaising over the telephone with customers and providing them with technical support and quotations for our client's range of products. Then should the issue not be able to be rectified over...
-
Technical Customer Services Advisor
3 weeks ago
Sevenoaks, Kent, United Kingdom Bennett and Game Recruitment LTD Full timeOur client is looking for a Technical Customer Service Advisor, to join their Internal Service team, working from their offices in the Sevenoaks. The role will involve liaising over the telephone with customers and providing them with technical support and quotations for our client's range of products. Then should the issue not be able to be rectified over...