Customer Service Advisor

2 weeks ago

Sevenoaks, United Kingdom James Frank Associates Full time

Our client, a well-established and hugely-successful business who are leaders within their industry is seeking a Customer Service Advisor to join their team on a permanent basis.

This is a great opportunity for someone seeking their first office-based job as a Customer Service Adviser, either after Education or working in Hospitality or Retail, where you have gained experience liaising with customers both over the phone and face to face, providing a high level of customer service at all times.

As part of this role you will be acting as the first point of contact, answering customer queries, redirecting calls and upholding a high level of customer service and standards at all times, whilst being given the opportunity to progress within the business moving forward.

Due to the location of the office candidates will be required to have access to their own vehicle.

Key Responsibilities:

- Being the first point of contact for customers, both over the phone and via email

- Maintaining and updating customer records on the internal database

- Communicate and build strong working relationships with third party companies and suppliers

- Record any customer dissatisfaction or complaints with your manager

- Maintain all internal filing systems

- Working towards the company standards, maintaining a high level of customer service at all times

This is a fantastic opportunity to join a thriving business as a Customer Service Adviser who will provide a high level of training to the right candidate, with progression opportunities in the future.

After the initial training period hybrid working will be an option.

Candidates of all levels of experience will be considered, whether you have just left Education and this is a first job, or you have worked in either Retail or Hospitality and are looking for your first office-based role or are looking to progress your career from your current role to a new customer service position.

CVs are being reviewed, so please apply now for immediate consideration.

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