Receptionist / Customer Experience Advisor

6 months ago

Swindon, United Kingdom Neptune Europe Full time

Neptune HQ, Swindon - Permanent, full-time

**The role**:
Out of all the departments at Neptune, if the building and central services team were to suddenly disappear it would be immediately felt. These are the people - the cleaners, caterers, engineers and receptionists - that keep our head office not only running smoothly, but make it a safe and homely place to work.
Based within our truly stunning office in Wiltshire working as part of a small outstanding team, you will deliver a world class customer experience to each and every person you come into contact with. Whether this be greeting customers in person or over the phone, our retail partners or visitors and fellow colleagues, delivering exceptional is the norm here at Neptune.
In this varied role you will focus on:

- Ensuring all visitors feel very welcome and prepare refreshments
- Greeting and impressing all internal customers as they arrive and leave the building
- Answering all calls to the main telephone number and calls to the customer care team promptly and professionally including product queries, and transfer calls professionally
- Responding to both internal and external customer requests
- Supporting our customers through online live chat
- Managing the mailing of brochures to new and existing customers each day, manage the post out and parcels in, order stationery for the business, and maintain the visitor book Ensuring the reception and showroom is tidy and prepared each morning for visitors, including lighting and extinguishing the candles

To really sparkle in this role, you'll ideally have experience in a similar type of position, working within a small team. Your natural positive attitude and polite and professional manner will be used daily in this exciting role. In addition, you'll take pride in getting the job done to the highest possible standard whilst juggling multiple responsibilities. You'll also be computer savvy and fully prepared to learn new systems.

Across all locations, we stay united by our company values: Do The Right Thing, Do It Together, Aim High and Keep It Real.

**What Benefits we can offer you**
At Neptune, we value our employees for always going above and beyond; we reward them by offering more than just a competitive salary:

- Generous Holiday Allowance
- Life Assurance
- Enhanced maternity and paternity leave
- Cycle to work scheme
- Generous new item and factory outlet discounts
- Competitive salary and discretionary bonus scheme
- Perkbox: Wellbeing Hub and Retail Discounts Portal
- Your birthday day off
- Day off if you become a Grandparent
- A week off if you get married
- Refer a friend scheme
- Long service holiday allowance increase
- Training Workshops

We are a growing business that encourages our people to grow with us. Neptune's goal is to ensure we have a diverse and inclusive work environment, where all of our employees have equal access to opportunities and everyone's voices are heard.

**Our Story**
Founded in 1996 by friends John Sims-Hilditch and Giles Redman, Neptune design and make pieces for your whole home. Recognised for their exacting standards, design-led aesthetic and expert craftsmanship, they're perhaps most known for kitchens - with heirloom-worthy dressers not far behind. Neptune's trademark 'look' is British: refined, simple, sturdy, and with an almost obsessive attention to detail. They're also respected for their commitment to craft and quality. Put simply, they make things they're proud of, and that are designed to last a lifetime.

  • Customer Experience Advisor

    2 months ago

    Swindon, Swindon, United Kingdom beBee Professionals Full time £22,000 - £28,000

    Customer Service AdvisorWe are seeking a skilled and customer-focused Customer Service Advisor to provide exceptional service and support to our clients in Swindon, UK.Key Responsibilities:Handle customer inquiries and resolve issues in a timely and professional manner.Provide accurate and up-to-date information about our products and services.Work closely...

  • Customer Experience Advisor

    5 months ago

    Swindon, United Kingdom UK Shared Business Services Ltd (UKSBS) Full time

    **Customer Experience Advisor - 12-month FTC** **Operations - Customer Support Services** **Swindon, Newport, or Billingham - flexible and hybrid working options** **Band C: £25,637** Do you have a passion for Customer Service? Do you strive to make a difference and resolve Queries? If so, we would like to hear from you. Our Customer Support teams are...

  • UK Customer Experience Advisor

    1 month ago

    Swindon, Swindon, United Kingdom beBee Professionals Full time £22,000 - £28,000

    beBee Professionals is seeking a UK Customer Experience Advisor to provide top-notch customer service and resolve issues promptly.Key Responsibilities:Handle customer inquiries through various channels.Provide accurate product and service information.Address customer complaints and escalate when necessary.Process customer orders and maintain account...

  • Customer Service Receptionist

    6 months ago

    Swindon, United Kingdom Amour Recruitment Full time

    **Amour Recruitment** is currently working in partnership with a fantastic company who is seeking a **Customer Service Receptionist** based in **Swindon.** This position would be a dream fit for somebody who loves delivering a high standard of customer service! **Key Responsibilities**: - Meeting & greeting customers - Answering inbound calls - General...

  • Receptionist

    5 months ago

    Swindon, United Kingdom Tech Connected Full time

    **Join Our Team: Receptionist** Are you a welcoming and organised individual ready to be the smiling face of our company? Join us in vibrant Swindon as our Receptionist and play a key role in delivering exceptional service to our guests! - Location: Swindon - Salary: Competitive, £12-14 per hour - Full & Part-time Position with Flexible Scheduling...

  • Receptionist

    8 months ago

    Swindon, United Kingdom Douglas Scott Legal Recruitment Full time

    **Job Title: Receptionist** **Location**: Swindon **About Us**: Well - Established high street law firm in Swindon **Responsibilities**: - Greet clients and visitors in a courteous and professional manner - Answer incoming calls, transfer calls to appropriate individuals, and take accurate messages - Schedule appointments and manage conference room...

  • Customer Advisor

    5 months ago

    Swindon, United Kingdom Pavers Full time

    We have a part time Customer Advisor opportunity to join our Pavers team in Swindon on a 12 hours per week contract. You’ll need good availability as the role will include a mixture of weekend and weekday working. **What we look for in a Customer Advisor** We are looking for **friendly**, **engaging**, and **positive** people who want to give an amazing...

  • Customer Advisor

    5 months ago

    Swindon, United Kingdom Pavers Full time

    We have a part time Customer Advisor opportunity to join our Pavers team in Swindon on a 12 hours per week contract. You’ll need good availability as the role will include a mixture of weekend and weekday working. **What we look for in a Customer Advisor** We are looking for **friendly**, **engaging**, and **positive** people who want to give an amazing...

  • Receptionist

    6 months ago

    Swindon, United Kingdom Compass Group Full time

    **What you'll be doing**: We're currently recruiting a friendly Night Receptionist to provide first-class reception service for Defence on a part time basis, contracted to 34 hours per week. As a Night Receptionist, you will work in a welcoming team to ensure that all staff and visitors are greeted and dealt with in a warm and efficient manner. In return,...

  • Customer Advisor

    6 months ago

    Swindon, United Kingdom B&Q Full time

    **About the role** **Customer Advisor Outdoor Team** **Part time - 15 hours per week** **3 Month Fixed Term Contract** **Shifts available Monday - Sunday, 7.00am - 10.00pm** **UK Notional hourly rate £11.31 per hour** **B&Q swindon** We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas,...

  • Customer Advisor

    6 months ago

    Swindon, United Kingdom B&Q Full time

    **About the role** **Customer Advisor** **Part time - 25 hours per week** **3 Month Fixed Term Contract** **Shifts available Monday - Sunday, 7.00am - 10.00pm** **UK Notional hourly rate £12.48 per hour (Inclusive of an £0.27 per hour, store specific location allowance)** **B&Q Swindon** We believe anyone can improve their home to make life better....

  • Receptionist

    5 months ago

    Swindon, United Kingdom Premier Inn Full time

    We're currently recruiting in our Swindon West (M4, J16) Premier Inn. Working 32 hours per week, paying up to £10.82 per hour. **Receptionist - Swindon West (M4, J16) Premier Inn** Come and be a Receptionist at Premier Inn in Swindon. As the friendly face of our hotel, use your fun personality and your customer service skills to welcome guests. Help them...

  • Receptionist

    6 months ago

    Swindon, United Kingdom Premier Inn Full time

    We're currently recruiting in our Swindon North Premier Inn. Working 24 hours per week, paying up to £10.82 per hour. **Receptionist - Swindon North Premier Inn** Come and be a Receptionist at Premier Inn in Swindon North Premier Inn. As the friendly face of our hotel, use your fun personality and your customer service skills to welcome guests. Help them...

  • Service Advisor

    2 months ago

    Swindon, United Kingdom CV-Library Full time

    Service Advisor - Swindon - £14-£15 per hour - Weekly Pay - Flexible Contract Length - Permanent position available for the right candidate -   Our client, a busy franchised main dealership, in Swindon has the requirement for a Service Advisor to join their Aftersales team on a Temporary/Contract basis with an IMMEDIATE START with...

  • Hotel Receptionist

    6 months ago

    Swindon, United Kingdom Cricklade House Hotel Full time

    As a Receptionist at Cricklade Hotel you will be the face of the hotel. Working within a small team and making sure our guests have an incredible experience with us. You’ll be an integral member of the team, be proficient on reception (experience with Guestline/Reslyx is a bonus), be able to work alone and with others, be an excellent problem solver and...

  • Receptionist (Bank)

    6 months ago

    Swindon, United Kingdom Nuffield Health Full time

    HEAD OFFICE Receptionist (Bank) Reception Team Member Swindon FWC | Customer | Bank | Part Time Up to £10.94 per hour depending on experience As the UK’s largest Healthcare Charity, we’re here to help look after the wellbeing of the nation. And as the face of Nuffield Health, you’ll help people feel at ease and find their way to where they’re...

  • Receptionist

    6 months ago

    Swindon, United Kingdom Premier Inn Full time

    We're currently recruiting in our Swindon West (M4, J16) Premier Inn. Working 24 hours per week, paying up to £10.82 per hour. **Receptionist - Swindon West (M4, J16) Premier Inn** Come and be a Receptionist at Premier Inn in Swindon West (M4, J16) Premier Inn. As the friendly face of our hotel, use your fun personality and your customer service skills to...

  • Customer Support Advisor

    6 months ago

    Swindon, United Kingdom The Hills Group Full time

    **Hills Waste Solutions **have an opportunity available for a **Customer Support Advisor** to join our team based in County Park Business Centre, Swindon**.** You will join us on a full time, permanent** **basis and in return, you will receive a competitive salary of **£25,180.39 per annum **alongside a great range of benefits, including: - Health care...

  • Customer Service Advisor

    5 months ago

    Swindon, United Kingdom The Best Connection Employment Group Full time

    **Customer Service Advisor required - Permanent position** **The Best Connection are looking for a Customer Service Advisor for a Commercial Vehicle dealership in Swindon. This is a straight Permanent role.** **Role duties**: - ** Liaise directly with customers to provide assistance**: - ** Book in appointments**: - ** Update jobs**: - ** Co-ordinate...

  • Customer Service Advisor

    5 months ago

    Swindon, United Kingdom The Best Connection Employment Group Full time

    **Customer Service Advisor required - Permanent position** **The Best Connection are looking for a Customer Service Advisor for a Commercial Vehicle dealership in Swindon. To be considered for this role It is essential that you have had previous experience working within the automotive industry.** **This is a Permanent role.** **Role duties**: - **...