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Claims Cordinator Job
1 month ago
**Compensation Data**:
£22,308 - £22,500
**Mission Details**:
Division : BUK [CgC1 MG] [API
Department :UK Supply Chain
Job title: Claims Coordinator
Report Hierarchy: Logistics Manage. Functional Hierarchy: Customer Relationship Manager.
- Job Dimensions- Customer Complaints investigation and Management
- Customer Relationship Engagement [single point of contact for Customers].
- KPI ownership and management [number of claims, number errors].
- Liaison with Commercial, Production, Demand Planning, Supply Planning, Transportation, Warehousing and Customs.
- Active participation in cost saving projects — working alongside other areas.
Activities- Claims Coordination
- Single point of contact for Bostick UK customers on all matters pertaining to claims Investigation, issuing credit notes, goods returns.
- Single point of contact for Bostik Uk UK internal departments [Customer Service, Finance, Commercial and Supply
Chain] in relation to updates on claims investigation, issuing credit rotes, goods return, amongst others.
- Leading point of contact for Bostik's 3PL [Third Party Logistics Provider] to ensure Goods Returns are
actioned as per expectations and requirements [picture of goods In good condition, track returns].
- Communicate with outside hauliers regarding deliveries and collections.
- Supply customer if required with proof of deliveries, copy invoices and credit notes as required.
- Contribute to the process of continuous improvements by identifying and recommending system and
procedural Improvements.
- Ensure all aspects of job function comply with health, safety and environmental standards as determined by company
policy and statutory requirements.
- Business- Responsible for ensuring business profitability targets within job perimeters managing and issuing credits without affecting Bostik's profitability.
Context and environment- Role covering a diverse and complex UK customer range and Supply Chain related activities.
- Working in matrix organization involving local, regional teams, and Bostik Teams.
- Cost savings environment where continuous improvement is required.
- Accountabilities- Cost to serve reduction performance (L06)
- Commercial Margin.
Qualifications / Experience required- SAP knowledge/ experience a plus.
- Experience in prior Customer Service roles.
- Excel knowledge desired [further training will be provided]
- Continuous improvement mindset
- Work and lead Cost Saving Projects
- Leadership
- Autonomy
- Continuously challenge status quo
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