Welfare Officer

6 months ago


Coventry, United Kingdom St Francis Employability Full time

**Job Summary**:
The Welfare Officer is responsible for providing support and assistance to individuals and families facing personal, social, or economic challenges. They work to assess needs, develop individualised plans, and connect clients with resources and services to improve their overall welfare and quality of life. The Welfare Officer is skilled at supporting people to navigate benefit entitlement, personal finance issues and housing support and is an effective communicator able to offer support to a wide range of clients.

**Key Responsibilities**:
**Client Assessment and Intake**:

- Conduct initial interviews and assessments to understand clients' needs, circumstances, and goals.
- Gather relevant information about clients' backgrounds, living situations, and support networks.
- Identify risk factors, and areas for intervention to develop personalised case plans.

**Case Management and Planning**:

- Develop and implement individualised case plans to address clients' needs, goals, and preferences.
- Establish realistic objectives and action steps to help clients overcome challenges and achieve desired outcomes.

**Supportive Services**:

- Working with a wide range of clients, helping them to become financially stable by:

- Addressing issues of debt.
- Energy efficiency.
- Understanding of billing or tenancy issues.
- Benefit issues.
- Maximising income through benefit entitlement reviews.
- Support with budgeting.
- Connect clients with appropriate resources and services, such as housing assistance, financial aid, healthcare, mental health counselling, or employment initiatives.
- Coordinate referrals to external agencies, community organisations, and relevant programmes as needed.

**Collaboration and Coordination**:

- Work closely with other professionals, agencies, and community organisations to coordinate comprehensive support for clients.
- Participate in case conferences, team meetings, and multidisciplinary collaborations to ensure integrated service delivery.
- Communicate effectively with colleagues, partners, and stakeholders to share information and facilitate client referrals.

**Documentation and Reporting**:

- Maintain accurate and up-to-date records of client interactions, assessments, case plans, and progress notes.
- Document referrals made, services provided, and outcomes achieved in compliance with confidentiality and privacy regulations.
- Prepare regular reports on caseload activity, service utilization, and program outcomes for organizational leadership and funders.

**Qualifications**:

- Previous experience in case management, social services, or community outreach preferred.
- Strong interpersonal and communication skills, with the ability to build rapport and establish trust with clients from diverse backgrounds.
- Knowledge of social services, community resources, and government assistance programmes.
- Ability to work independently and collaboratively in a fast-paced, client-centred environment.
- Compassion, empathy, and a commitment to advocating for the well-being and dignity of clients.

**Benefits**:

- Wellbeing day
- Contractual sick pay
- Free food/drinks
- Annual leave entitlement plus bank holidays
- A culture of promoting staff wellbeing and mental health support
- Professional development opportunities
- Work life balance support
- Reimbursement for flu jabs and eye tests
- Positive and supportive workplace

**Job Type**: Part-time

Pay: £22,095.04 per year

Expected hours: 30 per week

**Benefits**:

- Company pension
- Discounted or free food
- Free flu jabs
- Free parking

Schedule:

- Monday to Friday

**Education**:

- A-Level or equivalent (preferred)

Work Location: In person


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