Aftersales Data Advisor

7 months ago

Thorne, United Kingdom Stoneacre Full time

**About the role**

**Do we have your interest ?**

We are big enough to matter but small enough to care. Being a family business it’s great to mix personally with Directors as well as fellow employees as we put ‘people’ ahead in our business. Come and join us and enjoy
- Industry leading competitive salary
- A flexible approach to working patterns
- Bonus
- Average commission paid during annual leave
- A range of training and development programmes
- Industry leading career progression opportunities
- Contributory workplace pension scheme
- Uniform provided
- Long service reward
- Access to discounts on retailers, restaurants, holidays and much more
- Free parking

An average day as an Aftersales Data Advisor
- You will communicate with customers on regarding outstanding recalls and make the required arrangements for these to be carried out ensuring the customers safety.
- Produce detailed reporting using manufacturer based system and communicate findings to the senior management
- Carry out data cleansing task to ensure our customer CRM database is accurate and effective
- Working with colleagues to carry out detailed accurate reviews on our increasing site based to ensure best practice is adhered and produce accurate reporting for the senior management team/directors which allows improve customer satisfaction
- Following up customers after their visit to ensure the highest customer service was delivered.
- Daily downloading of Customer Service Index from various car manufacturers’ websites regarding Stoneacre performance / customer feedback and surveys.
- Importing information and producing Excel spreadsheets for analysis.
- Distribute reports to Branch Managers, Regional Managers and Directors.
- Responsible for the 'Motability' contract, downloading / collating and importing statistics.
- Training provided to audit branch procedures and processes to improve customer satisfaction.

**About you**
- You will have the ability to communicate clearly and concisely, both orally and in writing, with customers, colleagues and suppliers of all levels.
- An active listener - You listen to others views and requests. Obtain information and check level of understanding through effective questioning techniques.
- You are able to interact with customers in a professional manner; identify and understand customer requirements, and how these can be met through the products and services that Stoneacre offer. You will be able to translate this into actions to deliver high levels of customer satisfaction.
- Fantastic analytical ability - Gather and record verbal and numerical data in a comprehensive and effective manner. Analyse information for completeness and accuracy. Identify key data, omissions, and issues, escalating where necessary.
- Effective control - Approach tasks and interactions with others in a systematic and structured manner. Support the implementation and maintenance of proper controls and processes within the department or function. Use systems efficiently and in accordance with policy. Take appropriate action where there have been lapses in processes and escalates where necessary.
- Relationship building - You will develop productive and cooperative relationships with customers and colleagues, using rapport building techniques, empathy and effective interpersonal skills. Approach sensitive situations with consideration for others and work to achieve constructive outcomes.
- Great technical ability - Demonstrate and maintain an appropriate level of technical expertise
- You will be aligned to the Stoneacre brand values and demonstrates these in your behaviours and approach to people and tasks. You will display honesty and integrity in everything they do.
- We want you to love what you do - The rest will come naturally
- Stoneacre Motor Group are an Equal Opportunity employer committed to diversity in the workplace. We pride ourselves on creating an inclusive work environment where our employees can thrive by being themselves._

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