Aftersales Recall Advisor

**About the role**

Stoneacre, a UK top 15 family owned Motor Group, We currently have an opportunity in our modern and ever expanding head office As a result, we are looking to recruit motivated, enthusiastic individuals like yourself to join our team and progress.

**Do we have your interest ?**

We are big enough to matter but small enough to care. Being a family business it’s great to mix personally with Directors as well as fellow employees as we put ‘people’ ahead in our business. Come and join us and enjoy
- Industry leading competitive salary
- A flexible approach to working patterns
- Commission
- Average commission paid during annual leave
- A range of training and development programmes
- Industry leading career progression opportunities
- Contributory workplace pension scheme
- Uniform provided
- Long service reward
- Access to discounts on retailers, restaurants, holidays and much more
- Free parking

**An average day as Aftersales Recall Advisor**

You will communicate with customers on a daily basis regarding outstanding recalls and make the required arrangements for these to be carried out ensuring the customers safety.
- You will produce detailed reports using manufacturer-based systems and communicate your findings to the senior management.
- You will carry out data cleansing tasks to ensure our customer CRM database is accurate and effective.
- You will work with colleagues to carry out detailed accurate reviews on our increasing site based to ensure best practice is adhered and produce accurate reports for the senior management.
- Follow up customers after their visit to ensure the highest customer service was delivered.

**About you**
- You will be able to interact with customers in a professional manner.
- You will have experience working within a customer service role
- You will have capable communication skills with a natural flair for conversation
- You will have a passion for delivering excellence and being recognised for that excellence
- You will be confident in communicating via various methods including telephone and writing
- You will be results driven with the desire to succeed.
- You will be able to prioritise and structure your own work/time efficiently
- You will be able to troubleshoot and have issue solving skills
- You will have effective time management
- We want you to love what you do - The rest will come naturally.