Receptionist/administration

2 weeks ago

Oxford, United Kingdom Oxford University NHS Foundation Trust Full time

To provide cover and coordinate the day to day running of the Adult Outpatient and Pre-operative Assessment clinic receptions ensuring that all patients and staff are greeted in a friendly and professional manner and provided with a smooth and efficient service. 2. To have responsibility for ensuring the smooth flow of clinics by clear communication to the outpatient team regarding clinic and patient issues. 3.

Take responsibility for the accuracy of patient data on the EPR system, amending patient and GP details as required. 4. To gain comprehensive understanding of EPR computer system, providing support to new users and existing staff. 5.

Prioritise and schedule follow up outpatient appointments. Register new patients on the EPR system on arrival in the department. To receive and register emergency patients on EPR, retrieve patient records, and ensure that the clinical staff are made aware of the patients arrival and any concerns they may have about their condition. To arrange appropriate appointments by person, telephone or letter and co-ordinate specialist requests liaising with clinicians and administrative teams.

To deal with complex enquiries from patients and staff, both internal and external customers in person or by telephone, providing information as required. To ensure all calls not pertaining to outpatient appointments are dealt with politely and efficiently and/or re-routed to other members/departments within the Trust. Liaise with clinical staff/administrative teams to ensure clinical capacity matches demand for appointment. Liaise with the transport service/transport co-ordinator if required.

Keeping transport requirements in mind when making an appointment. 6. Close all clinics by entering data accurately on EPR on the day of the clinic. To obtain general or specific information relating to patient care episodes from the EPR system.

7. To respond to verbal complaints from patients, staff and internal and external customers, both in person and by telephone, escalating unresolved and formal complaints to the clinic co-ordinator or Senior Pathway Administrator in the first instance and then PALS if required. 8. Liaise with all receptionists and organise cover for tea and lunch breaks, annual leave and training sessions, in discussion with the Senior Pathway Administrator.

9. Assist in the training of new staff, including temporary staff. 10. To keep the reception and waiting areas tidy and identify and report risks as appropriate.

11. To monitor stock control of relevant stationary items and raise orders as required.

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