IT Network Operations Specialist

2 weeks ago


Milton Keynes, United Kingdom DS Smith Full time

**About the role**

DS Smith is looking for an**IT Network Operations Specialist**to support the IT Network Operations Manager with the smooth running of group-wide network-based technologies and activities, including: - core network, WAN & SD-WAN; local area& wireless networks; web & video conferencing; monitoring and capacity planning; access control; internet & web filtering. You will be part of the network transformation program that will include sites migration to SD-WAN."

The IT Network Operations Specialist will help establish in-house standards, procedures, policies and service-level agreements. You will deliver Group network operations services largely through the use of strategic outsourced partners and maintain a networkecosystem aligned with the broader IT & business strategy.

The IT Network Operations Specialist will be responsible for but not limited to the following;
- Working with partners to ensure the network services are performing to KPI's and SLA's
- Contributing to resolution of technical problems and major incidents in the network area, working with partners to resolve
- Ensuring network standards are enforced across the enterprise
- Suggesting continuous improvement initiatives for Network services
- Ensuring quality of service and support is designed into all network solutions and appropriate support models are in place
- Working closely with the solutions team in analysing the technical IT landscape to detect critical deficiencies
- Providing input to network service reporting against KPI's and business needs
- Working with partners and security teams to ensure the network services are secure and compliant to audit requirements
- Maintaining network platforms which are aligned with evolving needs and capabilities, ensuring capacity and fit for purpose
- Managing change which impacts the network services ensuring minimum risk to the business
- Working with partners to manage the delivery of new network circuits ensuring appropriate reporting and tracking is available

**About You**
- Degree (e.g., BA, BS) or equivalent experience
- Cisco Certified (CCNA, CCNP) recommended
- Experience in IT and business/industry
- Experience in WAN/SD-WAN/LAN/WLAN technologies, routing, firewalls, proxy, VPN services and load balancing
- Experience in security, with knowledge of best practices
- Ability to communicate and build relationships outside the IT function and fosters a collaborative working relationship with various stakeholders
- Working knowledge of effective vendor management and IT continuity management
- Display professionalism, customer service attitude, attention to detail and quality
- Strong team player who always works in alignment with the DS Smith core values and is supportive of colleagues
- Effective prioritisation and project management skills

**Benefits**
- Competitive salary
- Discretionary bonus
- 25 days holiday, plus bank holidays
- Pension scheme, life assurance and income protection
- Employee Assistance Programme
- Sharesave scheme
- Corporate discounts



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