Customer Service Advisor
2 days ago
Cammack are recruiting a Customer Service Advisor to join their team at their site in Colchester. The Customer Service Advisor will provide promote a professional, customer focused service to ensure that the needs of customers are being satisfied and a world class service is being delivered and promoted across the Company.
- Additional benefits:
- Life assurance
- Pension
- Exceptional fleet
- Opportunity for training and development (CPC training)
- Full Uniform and PPE
- Onsite Parking
- Cycle to work scheme
- Loyalty Awards (recognises employees with 5, 10, 20, 30 and 40 years’ service)
- Employee benefits and discounts across a range of top brands (including shopping, travel, motoring and days out)
**About the job**:
- Utilise the CRM system to collate records of discussions or correspondence and to track customer complaint resolution to ensure all queries, including complex and escalated issues, are managed effectively and efficiently and customers are kept updated;
- Adhere to agreed customer service standards, service level agreements, policies and procedures across all customer service functions, and deal with queries promptly and appropriately by verifying understanding, answering questions and offering assistance to increase efficiency and service levels;
- Establish, develop and maintain effective working relationships with all work colleagues to ensure a ‘one team approach’ to the delivery of company performance standards and business objectives;
- Adhere to all Group HR, GDPR and Health & safety policies to ensure both the Company and Group are fully compliant;
- Oversee booking in of delivery times and follow up on timed deliveries, taking action where necessary to ensure customers are notified of any potential service failures;
- Provide quotes to customers in line with agreed schedules and input this data into Stirling to ensure accurate data is being maintained.
**Your knowledge and experience**:
- GCSE’s at grade A-C in English Language and Mathematics (or equivalent)
- Transport and warehousing preferable
- Both working and technical knowledge of CRM systems preferably Sage
- Both working and technical knowledge of software management systems including Stirling and Contrado
- Product and pricing schedules
- Dealing effectively with customer queries
- Building and maintaining effective working relationships both internally and externally
- Customer Account management
**Job Types**: Permanent, Full-time
Schedule:
- Monday to Friday
Work Location: One location
-
Customer Service Advisor
2 days ago
Colchester, United Kingdom Antony James Recruitment Ltd Full timeCustomer Services Advisor roleOur Colchester based client are seeking an experienced Customer Services Advisor to join their thriving business on a full-time permanent basis, offering salaries of up to £25000 per annum depending on experience.What will you be doing?As customer services advisor you will be responding to customer enquiries, dealing with...
-
Customer Service Advisor
21 hours ago
Colchester, United Kingdom Antony James Recruitment Ltd Full timeCustomer Services Advisor role Our Colchester based client are seeking an experienced Customer Services Advisor to join their thriving business on a full-time permanent basis, offering salaries of up to £25000 per annum depending on experience. What will you be doing? As customer services advisor you will be responding to customer enquiries, dealing with...
-
Customer Service Advisor
2 months ago
Colchester, United Kingdom CV-Library Full timeCustomer Services Advisor role Our Colchester based client are seeking an experienced Customer Services Advisor to join their thriving business on a full-time permanent basis, offering salaries of up to £25000 per annum depending on experience. What will you be doing? As customer services advisor you will be responding to customer enquiries, dealing...
-
Customer Service Advisor
4 days ago
Colchester, United Kingdom Healthcare Homes Full time**Customer Service Advisor** **Colchester, Essex** **37.5 hours per week** **Monday - Friday, 9am - 5:30pm** **£22,000 per annum** Healthcare Homes have an exciting opportunity to develop a career within our sales team as a Customer Service Advisor. Working alongside the Sales Manager, this role will ensure the best possible customer experience for...
-
Customer Service Advisor
2 days ago
Colchester, United Kingdom Rise Technical Recruitment Limited Full timeCustomer Service Advisor £21,000 + Excellent Company Benefits. Commutable from: Colchester, Braintree, Clacton-on-Sea, Ipswich, Witham, Halstead, Tiptree, Harwich, Chelmsford. Are you a Customer Service Advisor looking to work for a rapidly expanding company where you will become part of their fun and friendly customer support team working on a Monday to...
-
Customer Service Advisor
2 days ago
Colchester, United Kingdom Prime Appointments Full time**Customer Service Advisor required urgently - temporary position - paying £11-£11.50 per hour - Outskirts of Colchester** Monday - Friday 8-5 with 30 minute lunch (unpaid). **Your customer service advisor key duties**: - Answering calls - Entering information onto a bespoke computer system effectively - Transferring calls
-
Customer Service Advisor
4 days ago
Colchester, United Kingdom Polkadotfrog Full time**the role.** We have an exciting opportunity for a Customer Service Advisor to join a family run logistics and haulage company based on the outskirts of Colchester. Job duties include: - Deal with queries promptly and appropriately, answering questions, offering assistance. - Develop effective working relationships with all colleagues to ensure a ‘one...
-
Customer Service Advisor
4 days ago
Colchester, United Kingdom Healthcare Homes Full time**Customer Service Advisor - 9 Month Maternity Cover** **Colchester, Essex** **37.5 hours per week** **Monday - Friday, 9am - 5:30pm** **£22,000 per annum** Healthcare Homes have an exciting opportunity to develop a career within our sales team as a Customer Service Advisor. Working alongside the Sales Manager, this role will ensure the best possible...
-
Customer Service Advisor
2 weeks ago
Colchester, United Kingdom Prime Appointments Full timeA client of ours in the Colchester Area is recruiting a Temporary Customer Service Advisor to join their team in the new year. This is a temporary position working a Monday - Friday 9am-5:30pm 40 hour week and paying a salary of £12.00 per hour.Main duties for this Customer Service Advisor will include but are not limited to: Consistently providing...
-
Customer Service Advisor
3 weeks ago
Colchester, United Kingdom CV-Library Full timeA client of ours in the Colchester Area is recruiting a Temporary Customer Service Advisor to join their team in the new year. This is a temporary position working a Monday - Friday 9am-5:30pm 40 hour week and paying a salary of £12.00 per hour. Main duties for this Customer Service Advisor will include but are not limited to: Consistently providing...
-
Customer Service Advisor
2 weeks ago
Colchester, United Kingdom Prime Appointments Full timeA client of ours in the Colchester Area is recruiting a Temporary Customer Service Advisor to join their team in the new year. This is a temporary position working a Monday - Friday 9am-5:30pm 40 hour week and paying a salary of £12.00 per hour. Main duties for this Customer Service Advisor will include but are not limited to: Consistently providing...
-
Customer Service Advisor
4 days ago
Colchester, United Kingdom The Ardonagh Group Full timeDo you have experience working in a customer facing role? Are you looking for that next great move in your career? Then we have an exciting new opportunity for you as a Customer Service Advisor within our friendly team based in Colchester. Joining us as a Customer Service Advisor means you'll have the benefit of working Monday to Friday and earn a basic...
-
Customer Service Advisor
2 days ago
Colchester, United Kingdom Reed Business Support Full time**Customer Service Advisors, I have the position you have been waiting for!!!** I am currently recruiting for a rapidly expanding company in the Colchester area. They are searching for the best Customer Service Advisors on the market. They are Number 1 in their field, and they maintain this by providing excellent Customer Service totheir clients. Could this...
-
Customer Service Advisor
2 weeks ago
Colchester, United Kingdom Prime Appointments Full timeA client of ours in the Colchester Area is recruiting a Temporary Customer Service Advisor to join their team in the new year.This is a temporary position working a Monday - Friday 9am-5:30pm 40 hour week and paying a salary of £12.00 per hour.Main duties for this Customer Service Advisor will include but are not limited to: Consistently providing excellent...
-
Customer Service Advisor
6 days ago
Colchester, United Kingdom WE Talent Full time**WE Talent** are working with a large and growing client based in Colchester who are recruiting for a **Customer Service Advisor **to join their team. **Responsibilities** - Being the key point of contact for queries from internal teams - Log calls, resolve and escalate when needed - Maintaining and updating logins for internal systems - Assist with...
-
Customer Service Advisor
4 days ago
Colchester, United Kingdom Towergate Insurance Brokers Full time**Customer Service Advisor - ARDAK798726 - Colchester** Our Customer Service Advisors are a key part of our business, speaking to our customers and providing advice on new products, renewals, and ensuring we understand their needs, and provide products and services that exceed their expectations and retain theirloyalty. We strive to provide a market leading...
-
Customer Service Advisor
2 days ago
Colchester, United Kingdom Coburg Banks Limited Full timeWe are currently looking for a Customer Service Advisor to join our client, a leading fitout and refurbishment company specialising in education and workspaces serving London and the surrounding areas from a head office in Colchester. Offering an attractive salary of £21,000 - £26,000 dependent on experience, this is a fantastic chance to join a business...
-
Customer Service Advisor
9 hours ago
Colchester, United Kingdom Shell Service Station Full timeWe are looking for a new team member in our Shell Petrol Station. The applicant must be reliable and flexible, since weekly working hours may vary. Must be able to travel by car since the location is not serviced by busses at the required times. **Responsibilities**: Dealing with customer's enquires, working on the till, cash handling, restocking shelfs,...
-
Customer Service Advisor
2 days ago
Colchester, United Kingdom Homes for Students Full time**Customer Service Advisor** Homes for Students is one of the UK’s leading providers of student accommodation. We take pride in the fact that many of our student residents chose to return to us year after year and recommend us to their friends. Our people are an essential part of the service we deliver. All our team members are expected to deliver...
-
Customer Service Advisor
7 months ago
Colchester, United Kingdom Shell Service Station Full timeWe are looking for a new team member in our Shell Petrol Station. The applicant must be reliable and flexible, since weekly working hours may vary. Must be able to travel by car since the location is not serviced by busses at the required times. **Responsibilities**: Dealing with customer's enquires, working on the till, cash handling, restocking shelfs,...