Csr
7 months ago
**CSR - Croydon**
**Monday to Friday covering a rotating shift**
**- 0600hrs to 1430hrs**
**- 0930hrs to 1800hrs**
An exciting opportunity has arisen to be part of our site in Croydon using your automotive experience achieved in either Commercial or light vehicles.
Are you looking for a role with no 2 days the same? Join our team and be our CSR service advisor.
Use your customer service and admin skills within this role, working within a fast paced environment.
A pivotal role in our service reception at our **Croydon **Site. Whilst covering the service reception you will be looking after the customer, acting as one point of contact. A CSR is involved from the planning stage, on arrival of the customer’s vehicle, whilst the vehicle is serviced or repaired, until the vehicle leaves the dealerpoint. Develop effective customer relationships; proactively promote the services and products available, therefore increasing labour and parts sales.
**Main Tasks / Responsibilities / Authorities**:Service Reception**:Planning**:
- Speak to customers face-to-face and over the phone.
- Act as one point of contact for the customer.
- Confirm details of any planned visits with customers in advance.
- Plan work in to the workshop schedule.
- Create job card/repair order for the work to be carried out.
- **On arrival**:
- Greet all customers on arrival at the Dealerpoint in a professional and friendly manner.
- Clarify for the customer and the workshop the basis for the repair - Retail/ Warranty/ Contract.
- Ensure that all proposed work is correctly specified based on standard IMPACT content, and converted to GDS quotes.
- Be able to convert GDS quotes into repair orders.
- Gain formal (written) customer authorisation for quoted work (Retail/ VCM.)
- Agree timescales for unscheduled work with customers and follow through to completion.
- Ensure that all authorised work is properly codified on the repair order prior to handover to the workshop.
- Be able to convert a workshop repair order into a sales invoice.
- Manage bookings for courtesy cars.
**Benefits**:
- 25 days holiday + bank holidays raising to 30 days with service
- Company pension
- Healthcare plan with access to dental insurance
- Many discounts for family and friends
**Job Type**: Permanent
**Salary**: Up to £29,000.00 per year
**Benefits**:
- Company pension
- Employee discount
- Enhanced maternity leave
- Enhanced paternity leave
- On-site parking
- Referral programme
Schedule:
- Day shift
- Monday to Friday
- Weekend availability
Work Location: In person
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