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Customer Experience Team Member

3 months ago

London, United Kingdom Ambassador Theatre Group Full time

**Role**:
Front of House
- **Salary**:
£11.62/£11.85 per hour
- **Type**:
Casual
- **Closing Date**:
18-03-2024 at 10:00
- **Location**:
Phoenix Theatre, 110 Charing Cross Road
London
Greater London
WC2H 0JP

**Customer Experience Team Member**

Are you great with customers, but looking for something a little bit different? We’re looking for customer-focused staff who’d like to work in our exciting, fast-paced and interesting company.

The Phoenix Theatre is one of the most beautiful theatres the West End has to offer, with its unique character and a rich history dating back to 1930. We are currently playing host to _Stranger Things: The First Shadow_, an exciting new play set in within the world and mythology of Stranger Things. It features an original story by **Kate Trefy**, **The Duffer Brothers** and **Jack Thorne**, with direction from **Stephen Daldry **and** **produced by **Netflix** and **Sonia Friedman Productions**.

Every night we welcome thousands of people through our doors to enjoy the best in live entertainment. Whether it’s a night out with friends for a special birthday or a family’s first pantomime, every visit is important. We work hard to make sure each customer leaves with those unique memories you can only get from a live show and that they want to return again and again

As part of our** Customer Experience Team** you’ll make this happen. The charismatic and welcoming face of the company, you’ll offer the highest standards of customer service and care. You’ll ensure we meet our financial targets by making customers want to return and by selling products and packages on the night, ranging from traditional programmes and ice creams to exciting new cocktails in our luxury bars.

Full of variety, this role is both fun and challenging. You’ll take responsibility for a range of tasks as part of a friendly, passionate and ambitious team, working in one of our unique venues with an ever-changing programme of events.

We offer the following benefits for our **Customer Experience Team Members**:

- myStrength Mental Wellbeing App
- WeCare Support Services
- Theatre Tickets (Subject to Availability)
- ATG Theatre Card
- Staff Discounts
- Pension
- Access to ToothFairy - Dental access and guidance from home

If you’d like to discuss accessibility prior to applying, please review our_ job description_ where you can find our contact details to request a confidential discussion.

We are proud to be an equal opportunity employer and strive to provide a stage for everyone. Onstage and off, we hold ourselves accountable for nurturing an inclusive culture. Find out more about us and our values at atg.co.uk and careers.atg.co.uk

**Closing Date**:
18-03-2024 at 10:00