Security Systems Support
7 months ago
_Please note: Initial training will be Monday-Friday 8.30am - 5.00pm then once ready to go onto shifts, it will be rotating shift pattern - 4 on, 4 off - 2 days will be 07.00- 19.00 and 2 days will be 19.00 - 07.00. _
- Salary on training would be £24,000 with the view to move to £26,000 after completion of training. OTE can be expected to be approx. £30,500 per annum with overtime. _
**Key Purpose of the role of job**:
Working alongside the Customer Services and Scheduling departments to provide customer and engineering support in a timely and efficient manner. Reducing the amount of calls being passed onto field-based engineers by use of remote diagnostic tools and advice.
**Benefits**:
- 25 days holiday + 8 bank holidays
- Career development opportunities
- Continued support and training
- Company Health Care Plan including mental health and wellbeing support
- Employee Benefits Programme including shopping vouchers and discounts
- Life Insurance
- Company Pension
- Referral Scheme
- Immediate start available
**Key Job Responsibilities**:
- To provide technical support to end users and engineers both internally and externally
- To ensure prompt and accurate information is scheduled.
- To answer customer telephone calls ensuring internal customer service standards are met.
- To provide a positive experience for customers ensuring prompt and accurate information is captured.
- Any other reasonable requests from the line manager and SLT members.
- To provide support to the Service Scheduling Team when required.
- The post holder will ensure the health, safety and welfare of themselves and their team in accordance with the Kings Policy
- To actively support at all times, company policy and best practice in the area of security, with particular emphasis on the protection of sensitive customer information
- Report security events or potential events or other security risks to the organisation
- Highlight any issues identity to the relevant parties such as account managers, area managers and line managers.
- Embrace new customers and technologies the company adopts
**Requirements**:
**Essential Requirements for the role**:
- Customer focused
- Excellent telephone manner
- PC Literate
- Team player
- Strong interpersonal and communication skills
- Ability to prioritise workloads
- Be an ambassador for Kings at all times, displaying quality and excellence in all dealings with external and internal customers and suppliers
- Ability to work within a continually changing environment
**Desirable requirements for the job**
- Basic networking experience
- Basic Fire Systems knowledge
- Experience of UDL software
- Experience working on Sentinel plus
**Job Types**: Full-time, Permanent
Pay: £24,000.00-£26,000.00 per year
**Benefits**:
- Company pension
- Cycle to work scheme
- Employee discount
- Health & wellbeing programme
- Life insurance
- Referral programme
Schedule:
- 12 hour shift
- Day shift
- Night shift
Work Location: In person
Reference ID: SUP
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