Imac Call Handler
5 months ago
**Key Purpose of a Call Handler**:
To receive and action incoming telephone calls and any other means of communication, obtaining all necessary information; giving advice when appropriate; allocating an appropriate graded response to calls; and distribute as per standard operating procedures.
**Shift Pattern**:
7:00am - 7:00pm day shifts (4 on 4 off)
**Key Job Responsibilities**:
- Provide an initial response to incoming information and enquiries fully recording events conforming to the IMS drop down system.
- To answer incoming internal and external calls ensuring internal customer service standards are met
- To receive and disseminate intelligence/information to the security and law enforcement community in a timely manner
- To contact emergency services when required
- Operate emergency response centre equipment and systems, ensuring efficiency in communications
- Alerting management and the customer of any apparent linked incidents.
- To carry out other such duties which are consistent with the nature, responsibilities and grading of the role
- To provide a positive experience for customers ensuring prompt and accurate information is captured.
- Any other reasonable requests from the IMAC Managers.
- Assist Cencon, CCTV and Alarm monitoring teams with alarm calls using Sentinel Alarm monitoring equipment or any other equipment as required and to cover break and meal periods
- Process alarm calls.
- To become fully conversant with all IMAC operations and be able to assist in any role as required under the direction of the IMAC management team.
- To support actively always, company policy and best practice in the area of security, with particular emphasis on the protection of sensitive customer information
- Implement and act in accordance with the organisations information security policies
- Protect assets from unauthorised access, disclosure, modification, destruction, or interference
- Implement particular security processes or activities, as requested by management
- Report security events or potential events or other security risks to the organisation
**Requirements**:
**Essential requirements for a Call Handler**:
- Excellent customer service skills are essential
- You must be conversant with windows-based computer systems and understand MS Word, Excel and Outlook.
- You will work well both as part of a team and as an individual.
- Have a proactive approach to meeting the demands of our client base.
- You will be well organised, possess strong communication skills
- Have the ability to work accurately under pressure to meet deadlines.
**Desirable Requirements for a Call Handler**:
- Experience within a similar role
**Benefits**:
- 25 days holiday plus 8 bank holidays
- Company Health Care Plan
- Company Pension
- Life Insurance
- Cycle to Work Scheme
- Company Recognition Scheme
- Referral Scheme
- Kings Rewards
IMAC Call Handler - 10 month fixed term contract
-
Call Handler
5 months ago
Bradford, United Kingdom Kings Security Full timeKey Purpose of the Job: **You will be working 4 days of 12 hour shifts 7am - 7pm with 4 days off on a rolling rota ensuring you get consecutive days off for an excellent work life balance.** We are looking for people with excellent customer service, response and resolution skills to be the represent our specialist IMAC (Intelligence Management and Analysis...
-
Call Handler Mental Health and Physical Health
5 months ago
Bradford, United Kingdom Bradford District Care NHS Foundation Trust Full timeCall Handler Single Point of Access - Band 3 - Permanent positions available Are you passionate about helping people in need ? Do you strive to deliver a quality and positive customer experience ? Do you want to work with a team who supports staff wellbeing ? Do you want the opportunity to develop your skills and knowledge in Mental and Physical Health...
-
Outbound Call Handler
6 months ago
Bradford-on-Avon, United Kingdom White Horse Employment Full timeWhite Horse Employment are excited to be working with a long-standing client, based in **Bradford on Avon, **who are looking to add to their growing team as they see ongoing, significant growth. We are seeking personable, dynamic **Outbound Call Handlers** who have experience working in customer facing/sales based roles to join their team on a **long-term,...
-
Claims Handler
5 months ago
Bradford, United Kingdom National Breakdown Full timeAbout National Breakdown We are an innovative presence in the breakdown recovery market, providing flexible policies for HGV’s, commercial fleets and domestic vehicles. From our 24/7 emergency call centre, we pride ourselves on our customer service and will go out of our way to arrange the best outcome for our clients. Working with our partners and...
-
Claims Handler
6 months ago
Bradford, United Kingdom National Breakdown Full timeAbout National Breakdown We are an innovative presence in the breakdown recovery market, providing flexible policies for HGV’s, commercial fleets and domestic vehicles. From our 24/7 emergency call centre, we pride ourselves on our customer service and will go out of our way to arrange the best outcome for our clients. Working with our partners and...
-
Claims Handler
6 months ago
Bradford, United Kingdom National Breakdown Full timeAbout National Breakdown We are an innovative presence in the breakdown recovery market, providing flexible policies for HGV’s, commercial fleets and domestic vehicles. From our 24/7 emergency call centre, we pride ourselves on our customer service and will go out of our way to arrange the best outcome for our clients. Working with our partners and...
-
Claims Handler
6 months ago
Bradford, United Kingdom National Breakdown Full timeAbout National Breakdown We are an innovative presence in the breakdown recovery market, providing flexible policies for HGV’s, commercial fleets and domestic vehicles. From our 24/7 emergency call centre, we pride ourselves on our customer service and will go out of our way to arrange the best outcome for our clients. Working with our partners and...
-
Claims Handler
6 months ago
Bradford, United Kingdom National Breakdown Full timeRole Availability: 1 part time weekend position available 1 full time shift work available, up to 12 hours based on a shift pattern that may faull between Monday-Sunday. About National Breakdown We are an innovative presence in the breakdown recovery market, providing flexible policies for HGV’s, commercial fleets and domestic vehicles. From our 24/7...
-
Customer Service and Sales Support
5 months ago
Bradford, United Kingdom Juice Personnel Full timeOur client are a rapidly expanding distributer of equestrian insurance and looking to strengthen its team, it’s a perfect time to join the company, make your mark and be part of its success. Conduct and culture and putting the customer at the heart of their business has resulted in the company’s rapid growth so if you are passionate about helping people,...
-
Night Shift Claims Handler
5 months ago
Bradford, United Kingdom National Breakdown Full timeAbout National Breakdown We are an innovative presence in the breakdown recovery market, providing flexible policies for HGV’s, commercial fleets and domestic vehicles. From our 24/7 emergency call centre, we pride ourselves on our customer service and will go out of our way to arrange the best outcome for our clients. Working with our partners and...
-
Night Shift Claims Handler
6 months ago
Bradford, United Kingdom National Breakdown Full timeAbout National Breakdown We are an innovative presence in the breakdown recovery market, providing flexible policies for HGV’s, commercial fleets and domestic vehicles. From our 24/7 emergency call centre, we pride ourselves on our customer service and will go out of our way to arrange the best outcome for our clients. Working with our partners and...
-
Night Shift Claims Handler
6 months ago
Bradford, United Kingdom National Breakdown Full timeAbout National Breakdown We are an innovative presence in the breakdown recovery market, providing flexible policies for HGV’s, commercial fleets and domestic vehicles. From our 24/7 emergency call centre, we pride ourselves on our customer service and will go out of our way to arrange the best outcome for our clients. Working with our partners and...
