Head of Business Operations and Delivery Management

7 months ago


Stratford, United Kingdom Cancer Research UK Full time

4,000 professionals, 0 days wasted, 1 incredible purpose. Together we will beat cancer.

Head of Business Operations and Delivery Management (12 month FTC)

**Salary**: £63,000 - £73,000 per annum

Department: Chief Operating Office

Contract: 12 month fixed-term contract

Hours: Full time 35 hours per week (4 days per week considered)

Location: Stratford, London Office-based with high flexibility (1-2 days per week in the office)

Closing date: 8th June

At Cancer Research UK, we exist to beat cancer.

We are professionals with purpose, beating cancer every day. But we need to go much further and much faster. That’s why we’re looking for someone talented, someone determined, someone like you.

We’re looking for a Head of Business Operations and Delivery Management to join our Technology leadership team on a fixed term contract. In this crucial role, you will o-ordinate and drive the continuous operation and performance of the Technology team, ensuring that we operate within our means; drive the engagement of our colleagues, as well as the effectiveness and efficiency of our operating model. You’ll communicate our performance clearly, manage the relationship with and performance of our partners, and ultimately maximise the value of our contribution to the achievement of Cancer Research UK’s mission to beat cancer.

You’ll have experience of leading operations and/or business management teams as well as a strong track record of delivery management. You’ll also have the ability to build, mediate and mend relationships, communicate with stakeholders across all levels, and facilitate discussions, unblocking work and creating clarity wherever needed.

Dimensions:
This role will have matrix accountability for up to 30 employees

What will I be doing?- Accountable for planning, working with Portfolio managers and stakeholders, adjusting resource allocation to portfolios in line with planning cycle, Corporate priorities and budgets so that the right people are working on the right things at the right time.- Oversee the financial and operational performance of Technology team at CRUK. This includes:
- leading the relationship with Finance and Strategy to plan, budget and perform within our financial/resource means, and crucially measure the value of our investment in Technology through an agile annual and periodic investment governance model-
- leading the relationship with Procurement to ensure the performance and value of our most important partners leading the setting of our annual objectives and KPIs, and relevant reporting of performance against these through the year-
- co-ordinating the satisfactory closure of actions relating to documented risks and audit findings-
- Build and own the Technology operating model “as a product” - ensuring that it remains fit for purpose and highly engaging to colleagues within and outside Technology.- Co-ordinate and establish a single view on resourcing, and on-boarding best practice, giving new starters a compelling and consistent experience on joining CRUK Technology.- As a line manager and leader you are responsible for creating a positive culture which recognises success, develops and drives high performance and rewards results to retain talent within the team and wider function.- Select and manage partners to provide skills and capacity as appropriate, partnering with a commercial mindset to achieve deeper business relationships that maximise value delivered.

What are we looking for?- Good, practical experience of leading technology portfolio, operations or business management teams in a highly digital and data-centric organisation.- Strong evidence of experience and capability in some or all of: financial, supplier and resource management; colleague engagement; and technology operating model management. Relevant understanding of how policies and practices in these areas should be best applied to the Technology department.- Good understanding of technology service and delivery performance which enables leadership of suitable governance, performance and reporting processes, with relevant experience of multi-modal technology governance, delivery and operating mechanisms.- Deep influencing skills which make the role-holder a “go-to” leader for Finance, Procurement and HR and a highly credible partner to Portfolio and Capability leaders within Technology.- Compelling delivery management track record which make the role-holder a “go-to” leader in discussions about delivery approaches and the removal of obstacles. Experience in some or all of Agile, Lean, Prince2 and ITIL.- People leadership, and collaboration within and outside Technology, including: the ability to build, mediate and mend relationships, communicating with stakeholders across all levels, facilitating discussions, and an adaptive influencing style, unblocking work and creating clarity about our ways of working and performance.

What will I gain?

Each and every one of our employees


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