Customer Ambassador Co3 Rdr

1 week ago

StainesuponThames, United Kingdom FirstGroup Full time

As a South Western Railway Customer Ambassador, you will create a welcoming, positive and friendly atmosphere for our customers from the moment they enter the station. Delivering excellent customer service at all times through your proactive and positive approach you will really make the difference to their overall experience of our service. You will need passion, resourcefulness and the ability to meet challenges head on. You will have the confidence to engage with customers who may require assistance across a wide and varied range of issues from purchasing tickets to advising them on their journeys with real time information and travel alternatives

You will ensure that all of our customers feel valued and that you will make their day.

**Scope**

Our aim is to put customers at the heart of our business and our commitment to our customers is integral to our culture of “Making the Difference” and leaving a lasting impression of the quality of our service. The role will ensure we are providing and maintaining consistently high levels of customer service treating our customers as individuals. You will give customers support and guidance to ensure they purchase the correct ticket for their journey or supply them the information they require to make informed decisions using modern up to date technology. You will also ensure that the station environment meets the exacting standards that our customers deserve and expect.

**Principal Accountabilities**
- Welcome customers to your station and offer help and assistance as necessary.
- Champion the customers cause and take full ownership through to resolution or satisfactory conclusion of any issues they may have ensuring that their needs are met in an efficient, friendly and professional manner.
- Serve as a key point of contact for customers and efficiently respond to customer enquiries
- Stay current with any train service or local issues as well as knowledge of local amenities and special events
- Proactively assist customers with the self-service machines ensuring they purchase the appropriate ticket for their journey while coaching and educating them on how to use the machine.
- During times of disruption be there for our customers to relay real-time information in a way that is clear, consistent and easy to understand.
- Use social media via your tablet device to keep your customers informed always adhering to the company's guidelines, social media policies and processes
- Ensure the self-service machines are replenished and any fingertip maintenance is carried out as necessary, as per current Cash and Security Regulations.
- Maintain the cleanliness of your environment and equipment at all times, and ensure the station is welcoming for all who use it.
- Report faults as appropriate and follow through to ensure they are rectified or escalated as appropriate.
- Be competent in using all of our retail systems to sell our customers the correct ticket.
- Take responsibility for your personal safety and that of others at all times.
- As and when required carry out automatic ticket gate duties ensuring the positive customer experience is maintained throughout the station.
- Gain robust knowledge of all relevant retail policies and procedures including ticketing restrictions
- Undertake any other important station duties such as passenger assistance or bus liaison, as per local Instructions as and when required.
- Wear your uniform with pride (including name badge) maintaining the highest standards of presentation. If required wear safety clothing as supplied, ensuring that your appearance complies with the company standard at all times.
- Comply with the rules as defined in South Western Railway Employee Handbook, Cash and Security Regulations, Group Standards and Legislation, undertaking periodic re-examination of competency if required.
- Ensure the validity of all rules notices and retail circulars and publications that may affect your working environment and product knowledge.

**Special Features**

The post-holder will sometimes have to work under pressure, especially during times of disruption, and must maintain a high level of visibility and customer service. The ability to provide a confident, positive, pro-active, polite and friendly service in these situations is essential.

**Specific experience, knowledge and qualifications**
- Excellent communication skills both written and verbal
- High level of customer focus, with a positive can-do attitude
- Being multi-lingual would be advantageous
- Resilience and the ability to cope in a pressured environment is essential
- Confident in using modern technology

**Working Pattern**

Working an average of 37 hours per week

Rest Day Relief

Working through a six week roster with turns of duty at Staines and Windsor including every other Sunday at Staines.

Shift times are 0700-1500 and 1105-1905 Sundays, three shifts per week at Staines comprising one each of 0600-1324, 0645-1409 and 1256-2020 and two shifts

  • Brand Ambassador

    1 week ago

    Staines-upon-Thames, United Kingdom MKP Ltd Full time

    Recruiting now! We are currently expanding our new office!! Looking for an Opportunity in Sales and Marketing? Come and Join our massive team of Brand ambassadors!! What's involved? - Speaking and onboarding new customers through a field based residential campaign - Using excellent customer service skills along with all the product and sales coaching you...

  • Brand Ambassador

    1 week ago

    Staines-upon-Thames, United Kingdom REL Field Marketing Full time

    What's the role about?: **Brand Ambassador** **Soak up the Sun with a Flexible Summer Income Solution!** **If you're passionate about food and thrive on customer interaction, seize this opportunity to join our team as an in-store Food Sampler** **Embrace the versatility of a Zero Hour Contract offering long-term prospects** **Plan your Summer Fun by...

  • Major Projects Ambassador

    4 weeks ago

    Staines-upon-Thames, United Kingdom Sunbelt Rentals Careers Full time

    **About The Role**: Are you ready for your next role in a successful, progressive company with fantastic career development opportunities? We’re looking for the very best talent to join us at this exciting time in our journey, as we continue to strengthen our market leader position by providing an even better customer experience. Would you like to be...

  • Christmas Brand Ambassador

    4 weeks ago

    Kingston upon Thames, United Kingdom REL Field Marketing Full time

    What's the role about?: **Christmas** **Brand **Ambassadors** **It's** **beginning** to feel a lot like **Christmas**!** **Are you a **natural** at **providing** great customer service**?** **Join our **Festive** team** of Brand Ambassadors**!** **Package**:£90 per day (includes holiday pay) + £10 travel contribution **Dates**: Thursday to Saturday - 7,...

  • Dior Ambassador

    3 weeks ago

    Kingston upon Thames, United Kingdom Dior Full time

    JOB DESCRIPTION BEAUTY CONSULTANT MISSION As a Beauty Consultant, you are a brand ambassador. In your role, you are responsible for achieving your sales targets while promoting the brand image and providing a personalised luxury service to customers. **MAIN RESPONSIBILITIES** SALES - To pro-actively sell products and provide a luxury standard of service...

  • Brand Ambassador DA1617

    2 weeks ago

    Kingston upon Thames, United Kingdom Jobs for Humanity Full time

    Job DescriptionAre you sales driven and love working with Smart products? Have a strong passion for Samsung?We’re looking for passionate and dedicated Brand Ambassadors to work for CPM representing Global technology leader Samsung. If you have strong communication skills, confidence to deliver an excellent customer experience and have a natural ability to...

  • Brand Ambassador

    2 weeks ago

    Kingston upon Thames, Greater London, United Kingdom REL Full time

    **Are you riveted by new consumer tech?Do you enjoy sharing your tech knowledge with others?****Part time, Fixed Term Contract 31 March 2023Salary**:£9.74 per hour + up to 20% bonus (£87.50 per day OTE)Working:22.5 hours per week, Friday to SundayLocation: John Lewis KingstonYou will be working for REL Field Marketing to fulfil the role of Panasonic Retail...

  • Samsung Brand Ambassador Da39

    4 weeks ago

    Kingston upon Thames, United Kingdom Samsung Full time

    **Are you sales driven and love working with Smart products? Have a strong passion for Samsung?** **We’re looking for passionate and dedicated Brand Ambassadors to work for CPM representing Global technology leader Samsung. If you have strong communication skills, confidence to deliver an excellent customer experience and have a natural ability to...

  • Brand Ambassador

    4 weeks ago

    Kingston upon Thames, United Kingdom Avidity Full time

    Overview: **Brand Ambassador** **Location : John Lewis, Kingston** **Working Days : Saturday & Sunday (14**th** October 2023 - 24/12/23) working 7 hours plus 1 hour unpaid lunch break) 10am-6pm** **£11.22 per hour + £10 daily bonus** **Are you looking for a part time role to earn extra cash on the run up to Christmas?** If you have strong...

  • Brand Ambassador TERR004

    2 weeks ago

    Kingston upon Thames, United Kingdom Jobs for Humanity Full time

    Job DescriptionWe’re looking for a Brand Ambassador to work for CPM representing global technology leader Samsung. As a Brand Ambassador, you will be part of the Samsung Team and the product expert for all TVAV products.  33 hours per week to be worked between 09.00-19.00 Working days: Thursday to Monday Ideal Location: Batley, United Kingdom, WF17Store...

  • Brand Ambassador TERR010-1906

    2 weeks ago

    Kingston upon Thames, United Kingdom Jobs for Humanity Full time

    Job DescriptionWe’re looking for a Brand Ambassador representing global leader Samsung. You will be the product expert for Samsung products. 26 hours p/w to be worked between 09.00-19.00, Friday to Monday. £83 per day + up to 40% bonus. (OTE £115 per day) + paid holiday We’re looking for a Brand Ambassador to work for CPM representing global technology...

  • Brand Ambassador

    2 weeks ago

    Kingston upon Thames, United Kingdom Jobs for Humanity Full time

    Company Description Jobs for Humanity is collaborating with CPM to build an inclusive and just employment ecosystem. We support individuals coming from all walks of life. Company Name: CPM Job Description Join our dynamic team as a Brand Ambassador for global tech leader Samsung! If you're passionate, communicative, and love sales, we want...

  • Brand Ambassador TERR013-1906

    2 weeks ago

    Kingston upon Thames, United Kingdom Jobs for Humanity Full time

    Job DescriptionWe’re looking for a Brand Ambassador to work for CPM representing global technology leader Samsung. As a Brand Ambassador, you will be part of the Samsung Team and the product expert for all TVAV products. 19 hours per week to be worked between 09.00-19.00 Working days: Friday, Saturday and SundayIdeal Location: Watford, United Kingdom,...

  • Customer Experience Ambassador

    2 weeks ago

    Newcastle upon Tyne, United Kingdom FirstGroup Full time

    **Who we are**: We are Lumo, a brand-new transformational, innovative, and digital open access train company who provide regular, cost effective, 100% electric travel across iconic cities including London, Newcastle, and Edinburgh. We are an alternative to flying that is cheaper, kinder to the environment and just as time effective as taking a domestic...

  • Senior Ambassador

    4 weeks ago

    Stratford-upon-Avon, United Kingdom Lighthouse Personnel Ltd Full time

    **SENIOR AMBASSADOR** - ‘Recruiting for your future success’_ **Senior Ambassador** **£25-30K DOE | **To include 2 weekends per month - Mon-Fri 9am-5pm - Sat & Sun 10am-5pm | Initial contract until 31st March 2024 - Potential for contract to be extended for further five years | Customer Service, Communication, Can-Do Attitude | Managing Volunteer...

  • Brand Ambassador

    4 weeks ago

    Stratford-upon-Avon, Warwickshire, United Kingdom COTY Full time

    BRAND AMBASSADOR - FRAGRANCE (MULTI-BRAND)SELFRIDGES, TRAFFORD CENTREFULL TIME, 37.5 HOURS A WEEKCOTY is the global leader in fragrance and number three in color cosmetics. COTY's products are sold in over 150 countries around the world. COTY and its brands are committed to range of social causes as well as seeking to minimize its impact on the...

  • Brand Ambassador

    1 month ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom COTY Full time

    BRAND AMBASSADOR - FRAGRANCE (MULTI-BRAND)BOOTS, NEWCASTLE (ELDON SQUARE)PART TIME, 3 DAYS A WEEK (22.5 HOURS A WEEK)COTY is the global leader in fragrance and number three in color cosmetics. COTY's products are sold in over 150 countries around the world. COTY and its brands are committed to range of social causes as well as seeking to minimize its impact...

  • Brand Ambassador

    4 weeks ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom COTY Full time

    BRAND AMBASSADOR - FRAGRANCE (MULTI-BRAND)BOOTS, NEWCASTLE (ELDON SQUARE)PART TIME, 3 DAYS A WEEK (22.5 HOURS A WEEK)COTY is the global leader in fragrance and number three in color cosmetics. COTY's products are sold in over 150 countries around the world. COTY and its brands are committed to range of social causes as well as seeking to minimize its impact...

  • Brand Ambassador

    1 month ago

    Stratford-upon-Avon, Warwickshire, United Kingdom COTY Full time

    BRAND AMBASSADOR - GUCCISELFRIDGES, TRAFFORD CENTREPART TIME, 3 DAYS A WEEK (22.5 HOURS)COTY is the global leader in fragrance and number three in color cosmetics. COTY's products are sold in over 150 countries around the world. COTY and its brands are committed to range of social causes as well as seeking to minimize its impact on the...

  • Brand Ambassador

    1 month ago

    Stratford-upon-Avon, Warwickshire, United Kingdom COTY Full time

    BRAND AMBASSADOR - KYLIESELFRIDGES, TRAFFORD CENTREFULL TIME, 37.5 HOURS A WEEK WORKING 5 DAYS OVER 7COTY is the global leader in fragrance and number three in color cosmetics. COTY's products are sold in over 150 countries around the world. COTY and its brands are committed to range of social causes as well as seeking to minimize its impact on the...