Quality Assurance Auditor
7 months ago
We have an exciting opportunity for an experienced and enthusiastic Quality Assurance Auditor to join our busy Compliance team within our Insurance Broking business. The role will be office based out of our Manchester Headquarters. You will be responsible for auditing our Sales and Customer Service advisors to ensure we are giving the best possible experience to our customers whilst adhering to regulations. You will also be responsible for auditing our internal administration processes by conducting file reviews. You will also be expected use your knowledge of our processes to identify trends and needs with regards to where training may be required.
- Genuine desire to want to improve team & individual performance.
- Great people skills, the ability to provide clear and useful feedback.
- Excellent attention to detail.
- Strong communicator and able to manage multiple stakeholders both efficiently and effectively.
- Can work by yourself but contribute to the team and work well within a collaborative and customer focused environment.
- Strong PC skills, confident in using systems and Microsoft Office.
- Excellent organisation and time management skills.
**Desirable Skills**
- Call auditing experience
- File auditing experience
- Insurance experience (preferably vehicle based)
- Firm understanding of FCA regulations imposed on Insurance Intermediaries
**We offer our Quality Assurance Auditor**:
- A salary range of £24,000 - £25,000 dependent on experience.
- Excellent facilities in our vibrant central Manchester office.
- Potential to flourish and climb the career ladder.
- An inclusive workspace culture in a growing business.
- Free drinks and breakfast in our kitchen.
- Pool table and table tennis in our breakout area.
- Regular staff events.
**About Insurance Revolution**
Insurance Revolution is a top 100 broker. We have big plans for the future and want to find people who share our ambition. There is plenty of room for you to develop your role with the business. Previous staff have progressed into different teams such as Complaints, Sales, and Team Leader positions.
If this Quality & Compliance Auditor role interests you, please apply.
**Job Types**: Full-time, Permanent
**Salary**: £24,000.00-£25,000.00 per year
**Benefits**:
- Casual dress
- Company events
- Company pension
- Discounted or free food
- On-site gym
Schedule:
- Monday to Friday
Application question(s):
- How many years experience do you have working in an FCA regulated environment?
Work Location: In person
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