Quality Assurance Auditor

1 month ago

Manchester, United Kingdom Connectr Full time

**Description**:
Our client is seeking a Quality Assurance Auditor to join their law firm in their Manchester office.

The purpose of this role is to complete independent and consistent file reviews to ensure fee earners are adhering to the firm's performance standards, as well as delivering service excellence for our clients by complying with service level agreements.

The jobholder will be responsible for reporting on departmental performance and providing feedback, identifying improvement areas and helping to develop a culture of Continuous Improvement.

**Key Responsibilities**:

- Complete client file reviews to monitor adherence to SLA's and internal performance standards using the internal audit database or client specific document as appropriate.
- Produce audit performance reports to the QA Manager for agreement and cascade to relevant client account partners, identifying hotspot areas for improvements as well as what was done well to assist in developing best practice.
- Work with Partners to deliver feedback in a constructive manner to fee earners either by way of one to one meetings or department/team group feedback sessions.
- Tracking the completion of remedial action where identified and ensuring the actions are effective and are implemented in a timely manner.
- Fully engage with team project work and initiatives to assist in the delivery of continuous improvement to the UK insurance practice, to include but not limited to, recommending improvements and designing and delivering training.
- Work with Risk teams to ensure all new and proposed service level agreements are reviewed within QAT, and that all agreed changes impacting the business are properly communicated to all stakeholders.
- Work with the IT team and other stakeholders to develop the efficiency of the systems in extracting data for ease of production of audit reports.
- Work with the HR team where appropriate to facilitate the implementation of action required to remedy files in breach of client SLA's.
- Support the Business Development team by providing quality audit data and information for pitch documents.
- Review and prepare files for Client audits delivering timely feedback to the Client Account Partner ahead of the audit for all appropriate rectification work to be affected.
- Manage all ad hoc audit requests from QA Managers in a thorough and timely manner, ensuring that each request is managed in line with business-critical demands and recorded within the QA database.
- Developing and maintaining effective working relationships with all levels of the business.
- Identifying own training needs and development areas and discussing these with your QA Manager.

**Essential Skills and Experience**:

- Excellent knowledge of insurance litigation processes.
- Experience within an insurance claims related environment (for an insurer or law firm).
- Experience of MS Office.
- Preferably proven audit and technical skills and/or an understanding of the audit processes.
- Ability to manage more than one project at a time.
- Strong consulting, influencing and communication skills (oral and written).
- Good interpersonal skills with confidence to deal with all levels of staff.
- Experience of working effectively across teams/functions.
- Self-motivated, enthusiastic and confident networker.
- Collaborative and diplomatic.
- Relationship driven.
- Good attention to detail.
- Strong problem-solving skills.
- Proactive, enthusiastic, and resilient.
- Organised with a pragmatic approach.
- Able to manage time effectively and prioritise workload.

**Benefits**:

- Private medical insurance
- Dental insurance
- Pension scheme
- Life assurance
- Maternity/paternity pay
- Lifestyle discount platform
- Cycle to work scheme

**About Connectr**:
At Connectr, we build beautifully human connections through technology for our partners ranging from Burberry to Cisco, National Grid to British Airways.

  • Quality Assurance Auditor

    3 weeks ago

    Manchester, United Kingdom Insurance Revolution Full time

    We have an exciting opportunity for an experienced and enthusiastic Quality Assurance Auditor to join our busy Compliance team within our Insurance Broking business. The role will be office based out of our Manchester Headquarters. You will be responsible for auditing our Sales and Customer Service advisors to ensure we are giving the best possible...

  • Quality Assurance Auditor

    4 weeks ago

    Manchester, United Kingdom Clyde & Co LLP Full time

    Department: Finance To be considered for an interview, please make sure your application is full in line with the job specs as found below. Location: Manchester Role: Quality Assurance Auditor The Role The purpose of this role is to complete independent and consistent file reviews to ensure fee earners are adhering to Clyde & Co performance standards, as...

  • Quality Assurance Auditor

    1 month ago

    Manchester, United Kingdom Clyde & Co LLP Full time

    Department: FinanceLocation: ManchesterRole: Quality Assurance Auditor The Role The purpose of this role is to complete independent and consistent file reviews to ensure fee earners are adhering to Clyde & Co performance standards, as well as delivering service excellence for our clients by compliance with service level agreements. The jobholder will be...

  • Quality Assurance Lead Auditor

    2 weeks ago

    Manchester, United Kingdom Azenta, Inc. Full time

    PRIMARY RESPONSIBILITY: Working closely with Global Quality Assurance and Global Regulatory Affairs teams theQuality Assurance Lead Auditor in England will be instrumental in maintaining and improving the Quality management System at multiple manufacturing sites. Support of Azenta's quality management system in accordance with FDA Quality System Regulation...

  • Quality Assurance Lead Auditor

    1 month ago

    Manchester, United Kingdom Azenta, Inc. Full time

    PRIMARY RESPONSIBILITY: Working closely with Global Quality Assurance and Global Regulatory Affairs teams theQuality Assurance Lead Auditor in England will be instrumental in maintaining and improving the Quality management System at multiple manufacturing sites. Support of Azenta’s quality management system in accordance with FDA Quality System...

  • Quality Assurance Lead Auditor

    4 weeks ago

    Manchester, United Kingdom Azenta, Inc. Full time

    PRIMARY RESPONSIBILITY: Working closely with Global Quality Assurance and Global Regulatory Affairs teams theQuality Assurance Lead Auditor in England will be instrumental in maintaining and improving the Quality management System at multiple manufacturing sites. Support of Azenta’s quality management system in accordance with FDA Quality System...

  • Quality Assurance Lead Auditor

    4 weeks ago

    Manchester, United Kingdom Azenta, Inc. Full time

    PRIMARY RESPONSIBILITY: Working closely with Global Quality Assurance and Global Regulatory Affairs teams theQuality Assurance Lead Auditor in England will be instrumental in maintaining and improving the Quality management System at multiple manufacturing sites. Support of Azenta’s quality management system in accordance with FDA Quality System...

  • Quality Assurance Lead Auditor

    4 weeks ago

    Manchester, United Kingdom Azenta, Inc. Full time

    PRIMARY RESPONSIBILITY: Working closely with Global Quality Assurance and Global Regulatory Affairs teams theQuality Assurance Lead Auditor in England will be instrumental in maintaining and improving the Quality management System at multiple manufacturing sites. Support of Azenta’s quality management system in accordance with FDA Quality System...

  • Quality Assurance Lead Auditor

    3 weeks ago

    Manchester, United Kingdom Azenta, Inc. Full time

    PRIMARY RESPONSIBILITY: Working closely with Global Quality Assurance and Global Regulatory Affairs teams theQuality Assurance Lead Auditor in England will be instrumental in maintaining and improving the Quality management System at multiple manufacturing sites. Support of Azenta’s quality management system in accordance with FDA Quality System...

  • Quality Assurance Auditor

    4 weeks ago

    Manchester, North West, United Kingdom Clyde & Co LLP Full time

    Department: FinanceTo be considered for an interview, please make sure your application is full in line with the job specs as found below.Location: ManchesterRole: Quality Assurance Auditor The Role The purpose of this role is to complete independent and consistent file reviews to ensure fee earners are adhering to Clyde & Co performance standards, as well...

  • Quality Assurance Auditor

    1 week ago

    Manchester, United Kingdom Sewell Wallis Ltd Full time

    Sewell Wallis is currently looking for a Quality Assurance Auditor to join a successful legal business based in Manchester on a permanent basis. They need someone with an audit background, familiar with SOX controls, proficient in Excel, and experienced in working with multiple accounting systems; a quick learner.Experience in the legal sector is a plus but...

  • Quality Assurance Auditor

    4 weeks ago

    Manchester, United Kingdom Sewell Wallis Ltd Full time

    Sewell Wallis are currently recruiting for a Quality Assurance Auditor on behalf of our client based in Manchester to join them on a permanent basis. They are looking for people with an audit background who are familiar with SOX controls, are strong with excel and have proven experience of working with multiple accounting systems; someone who can pick...

  • Quality Assurance Auditor

    4 weeks ago

    Manchester, United Kingdom Sewell Wallis Ltd Full time

    Sewell Wallis are currently recruiting for a Quality Assurance Auditor on behalf of our client based in Manchester to join them on a permanent basis. They are looking for people with an audit background who are familiar with SOX controls, are strong with excel and have proven experience of working with multiple accounting systems; someone who can pick things...

  • Quality Assurance Auditor

    2 weeks ago

    Manchester, United Kingdom Sewell Wallis Full time

    Sewell Wallis are currently recruiting for a Quality Assurance Auditor on behalf of our client based in Manchester to join them on a permanent basis. They are looking for people with an audit background who are familiar with SOX controls, are strong with excel and have proven experience of working with multiple accounting systems; someone who can pick things...

  • Quality Assurance and Risk Auditor

    4 weeks ago

    Manchester, United Kingdom Sewell Wallis Ltd Full time

    Sewell Wallis are currently recruiting for a Quality Assurance Auditor on behalf of our client based in Manchester to join them on a permanent basis. They are looking for people with an audit background who are familiar with SOX controls, are strong with excel and have proven experience of working with multiple accounting systems; The role is working for a...

  • Quality Assurance and Risk Auditor

    4 weeks ago

    Manchester, United Kingdom Sewell Wallis Ltd Full time

    Sewell Wallis are currently recruiting for a Quality Assurance Auditor on behalf of our client based in Manchester to join them on a permanent basis. They are looking for people with an audit background who are familiar with SOX controls, are strong with excel and have proven experience of working with multiple accounting systems; The role is working for a...

  • Quality Assurance Auditor

    2 weeks ago

    Manchester, United Kingdom Clyde & Co LLP Full time

    Department: Finance Location: ManchesterRole: Quality Assurance Auditor The Role The purpose of this role is to complete independent and consistent file reviews to ensure fee earners are adhering to Clyde & Co performance standards, as well as delivering service excellence for our clients by compliance with service level agreements. The jobholder will be...

  • Quality Assurance Lead Auditor

    1 month ago

    Manchester, United Kingdom GENEWIZ Full time

    : Internal Audits: Conduct regular internal audits at both manufacturing locations. Evaluate processes, procedures, and documentation to ensure compliance with quality standards. Identify areas for improvement and recommend corrective actions. Customer Audits: Host customer audits as required. Coordinate with cross-functional teams to provide...

  • Quality Assurance Lead Auditor

    4 weeks ago

    Manchester, United Kingdom GENEWIZ Full time

    : Internal Audits: Conduct regular internal audits at both manufacturing locations. Evaluate processes, procedures, and documentation to ensure compliance with quality standards. Identify areas for improvement and recommend corrective actions. Customer Audits: Host customer audits as required. Coordinate with cross-functional teams to provide...

  • Quality Assurance Auditor

    4 weeks ago

    Manchester, United Kingdom Sewell Wallis Ltd Full time

    Sewell Wallis are currently recruiting for a Quality Assurance Auditor on behalf of our client based in Manchester to join them on a permanent basis. They are looking for people with an audit background who are familiar with SOX controls, are strong with excel and have proven experience of working with multiple accounting systems; someone who can pick...