Customer Service Representative

4 weeks ago

St Albans, United Kingdom Skechers Full time

Company Description
**About Skechers**

A multi-billion-dollar, award-winning global brand, Skechers designs and develops lifestyle and performance product known for style, innovation, quality and comfort.

With international business representing more than half of its total sales, Skechers has product available in more than 170 countries and significant opportunities for continued expansion worldwide.

**Job Description**:
**About the Customer Service Representative role**

As a Customer Service Representative, you will be responsible for all aspects of account management for a number of National / Key / Independent retail accounts stocking Skechers footwear.

Our Customer Service Representative main duties and responsibilities will consist of but not limited to:

- Keying orders for immediate and forward delivery, liaising with our warehouse to ensure that pick tickets are raised for all designated customer orders and advising them of booking-in dates, packing requirements etc.
- Liaising with Sales and updating them on the status of accounts / orders as necessary.
- Managing the order book by maintaining all orders on the system, moving dates where necessary & according to availability / requirements, preparing regular delivery schedules and other reports necessary for effective order book management.
- Working in line with SOXX policies and procedures.
- Providing support for the Customer Service Department when resources are low
- Communicating with other departments.
- Carrying out ad-hoc duties and responsibilities as requested / assigned by the Customer Services Manager.

**Core skills as a Customer Service Representative**

You will have a knack for providing great customer service and working in an enthusiastic, passionate team. You will need to demonstrate the below skills/experience:

- Excellent communication and interpersonal skills
- Positive, self-oriented attitude with a commitment to offering superior service;
- Detail oriented and organized;
- Ability to work in a team environment
- Have a good understanding of the English language
- Good presentation and numerate with an eye for detail when entering data
- Proficient in MS Office (Word, Powerpoint, Excel and Outlook)
- Confidently able to communicate and liaise at all levels
- Knowledge of fashion and/or footwear industry
- Articulate with excellent written skills
- Ability to think outside the box
- Be self-motivated and can work on own initiative
- Have a positive outlook
- Professional with good communication skills
- Friendly and approachable
- Creative with the ability to think ahead

Additional Information
**What you’ll get**
- Full Time role working Monday - Friday
- Competitive Salary
- Free onsite parking
- 25 days holiday (plus bank holidays)
- Product discount
- Group Personal Pension
- Group Income Protection
- Group Life Assurance
- Employee Assistant Programme

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