Business Intelligence Systems Support Officer

3 months ago

Swindon, United Kingdom National Trust Full time

As our Business Intelligence Systems Support Officer, you’ll provide timely end-user support and training for National Trust Analytics (Tableau) to colleagues across the National Trust. Working within the central data team your role is to work with the Business Intelligence Product Manager and Developers to provide this service including systems management, documentation and communications.

This role is offered on a permanent basis.

What it's like to work here:The Business Intelligence Team help provide Management Information and Insight throughout the organisation primarily using our key analytics tools: Tableau and Alteryx. We work closely with stakeholders throughout the organisation to help ensure they have the right tools to enable business critical data-led decision making.

This post is contractually based at our office in Swindon. There will be an opportunity to explore and agree hybrid working arrangements which strike the right balance for you and the Trust.

What you'll be doing:You’ll be a key member of the Business Intelligence Team, and tasks will include:
Supporting end users (approx. 3,500) from across a broad section of NT staff in their use of our BI tools, ensuring systems work as intended and users have access to the business-critical reporting needed to fulfil their roles.

You’ll be the central voice and escalation point for end users of NT Analytics (The National Trust implementation of Tableau server), understanding how they engage with our services to help deliver the best service possible.

You’ll manage team communications shared across the Trust including administering team pages on Acorn, NT’s intranet platform. Working with the IT service desk and key colleagues to ensure self-service BI business processes are fit for purpose and clear to end users.

Who we're looking forYou don't need to have all the knowledge, skills and experience listed in the attached role profile; this is just to provide a full picture of what is possible.

We’d love to hear from you if you have:

- People skills, always working to deliver high level customer care standards
- Organisation and planning skills, able to manage multiple streams of work
- Ability to work as part of a team, sharing ideas and learning
- Communications and collaboration skills, including training system users
- IT skills, you’ll be using our internal systems along with Microsoft Office tools

The packageThe National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.
- Substantial pension scheme of up to 10% basic salary
- Free entry to National Trust places for you, a guest and your children (under 18)
- Tax free childcare scheme
- Rental deposit loan scheme
- Season ticket loan
- Perks at work discounts i.e. gym memberships, shopping discount codes, cinema discounts
- Flexible working whenever possible
- Employee assistance programme
- Free parking at most locations
- Independent financial advice

Requirements :Compliance.Eligibility to Work in the UK
Permanent f/t (37.5 hrs pw)

  • Business Intelligence Analyst

    1 day ago

    Swindon, Swindon, United Kingdom KBR Full time

    About the RoleThe Business Intelligence Analyst will be accountable to the Business Intelligence Product Manager, working as part of the Estates Intelligence BI team. This team supports multiple Estates Intelligence projects and understands estates and facilities challenges and opportunities.Key ResponsibilitiesAnalyse data taken from project-specific...

  • Business Intelligence Analyst

    1 day ago

    Swindon, Swindon, United Kingdom KBR Full time

    About the RoleThe Business Intelligence Analyst will be accountable to the Business Intelligence Product Manager, working as part of the Estates Intelligence BI team. This team supports multiple Estates Intelligence projects and understands estates and facilities challenges and opportunities.Key ResponsibilitiesAnalyse data taken from project-specific...

  • Business Intelligence Analyst

    3 months ago

    Swindon, United Kingdom KBR Full time

    Title: Business Intelligence Analyst About KBR and the Project KBR has developed and implemented an innovative, cost-effective solution for the strategic management of estates and facilities services. The Estates Intelligence model and our 6 A methodology; Aggregation, Automation, Asset Management, Assurance, Audit and Analytics, enable the strategic...

  • Business Intelligence Analyst

    3 months ago

    Swindon, United Kingdom KBR Full time

    Title:Business Intelligence AnalystAbout KBR and the ProjectKBR has developed and implemented an innovative, cost-effective solution for the strategic management of estates and facilities services. The Estates Intelligence model and our 6 A methodology; Aggregation, Automation, Asset Management, Assurance, Audit and Analytics, enable the strategic management...

  • Business Intelligence Lead

    3 months ago

    Swindon, United Kingdom Neptune Europe Full time

    Neptune HQ, Swindon - Permanent, full-time **The role**: We're relentless optimists who fundamentally believe that things can always be better. That's our starting point. Neptune doesn't just follow a 'well-trodden' path. From brave beginnings in a dusty Wiltshire barn, we're now pushing the boundaries of what's possible for a furniture, kitchens and...

  • IT Support Engineer IT Projects

    3 weeks ago

    Swindon, United Kingdom KBR Inc Full time

    About KBR and the Project KBR has developed and implemented an innovative, cost-effective solution for the strategic management of estates and facilities services. The Estates Intelligence model and our 6 A methodology; Aggregation, Automation, Asset Management, Assurance, Audit and Analytics, enable the strategic management of estates and facilities...

  • Business Intelligence Analyst

    1 week ago

    Swindon, Swindon, United Kingdom Irecruit4 Full time

    About the RoleiRecruit4 is seeking a skilled Business Intelligence Analyst to join our client's team in a reputable company known for delivering high-quality products and exceptional customer service.Key ResponsibilitiesLog and maintain forecasts provided by the sales team, ensuring accurate data analysis and reporting.Provide regular updates and status...

  • Business Intelligence Analyst

    6 days ago

    Swindon, Swindon, United Kingdom Genium Selection Full time

    EPICOR Business Intelligence Specialist - £38k - £50k + bonus + benefits - Hybrid WorkingAre you an experienced EPICOR professional looking for a new challenge in a manufacturing company? Do you have a passion for resolving complex support issues and working closely with EPICOR users?We are seeking a skilled EPICOR Business Intelligence Specialist to join...

  • System Support Engineer

    3 weeks ago

    Swindon, United Kingdom KBR Inc Full time

    About KBR and the ProjectKBR has developed and implemented an innovative, cost-effective solution for the strategic management of estates and facilities services. The Estates Intelligence model and our 6 A methodology; Aggregation, Automation, Asset Management, Assurance, Audit and Analytics, enable the strategic management of estates and facilities...

  • System Support Engineer

    4 weeks ago

    Swindon, United Kingdom KBR Inc Full time

    About KBR and the ProjectKBR has developed and implemented an innovative, cost-effective solution for the strategic management of estates and facilities services. The Estates Intelligence model and our 6 A methodology; Aggregation, Automation, Asset Management, Assurance, Audit and Analytics, enable the strategic management of estates and facilities...

  • System Support Engineer

    3 weeks ago

    Swindon, United Kingdom KBR Inc Full time

    About KBR and the ProjectKBR has developed and implemented an innovative, cost-effective solution for the strategic management of estates and facilities services. The Estates Intelligence model and our 6 A methodology; Aggregation, Automation, Asset Management, Assurance, Audit and Analytics, enable the strategic management of estates and facilities...

  • System Support Engineer

    3 weeks ago

    Swindon, United Kingdom KBR Inc Full time

    About KBR and the ProjectKBR has developed and implemented an innovative, cost-effective solution for the strategic management of estates and facilities services. The Estates Intelligence model and our 6 A methodology; Aggregation, Automation, Asset Management, Assurance, Audit and Analytics, enable the strategic management of estates and facilities...

  • System Support Engineer

    3 weeks ago

    Swindon, United Kingdom KBR Inc Full time

    About KBR and the Project KBR has developed and implemented an innovative, cost-effective solution for the strategic management of estates and facilities services. The Estates Intelligence model and our 6 A methodology; Aggregation, Automation, Asset Management, Assurance, Audit and Analytics, enable the strategic management of estates and facilities...

  • System Support Engineer

    1 month ago

    Swindon, Swindon, United Kingdom KBR Full time

    Title:System Support EngineerAbout KBR and the ProjectKBR has developed and implemented an innovative, cost-effective solution for the strategic management of estates and facilities services. The Estates Intelligence model and our 6 A methodology; Aggregation, Automation, Asset Management, Assurance, Audit and Analytics, enable the strategic management of...

  • System Support Engineer

    1 month ago

    Swindon, United Kingdom KBR Full time

    Title:System Support EngineerAbout KBR and the ProjectKBR has developed and implemented an innovative, cost-effective solution for the strategic management of estates and facilities services. The Estates Intelligence model and our 6 A methodology; Aggregation, Automation, Asset Management, Assurance, Audit and Analytics, enable the strategic management of...

  • Business Support Administrator

    3 months ago

    Swindon, United Kingdom Elementa Support Services Full time

    **administrator, administrator, administrator, admin, admin, admin, receptionist, receptionist, receptionist**: **Business Support Administrator**: **Type: Permanent, Term-time only + 10 days during holidays (likely via trial contract)**: **Start: ASAP**: **Hours: full-time **_(Mon - Thurs 8:00am - 4:00pm, Fri 3:30pm finish OR Mon - Thurs 8:30am - 4:30pm,...

  • Senior Business Intelligence Analyst

    5 days ago

    Swindon, Swindon, United Kingdom Nationwide Building Society Full time

    About the RoleWe are seeking a highly skilled Senior Business Intelligence Analyst to join our Collections & Recoveries team at Nationwide Building Society. As a key member of our team, you will be responsible for developing and maintaining our business intelligence services, working closely with stakeholders to deliver high-quality technical solutions that...

  • System Support Engineer

    3 weeks ago

    Swindon, UK, Wiltshire, United Kingdom KBR Inc Full time

    About KBR and the ProjectKBR has developed and implemented an innovative, cost-effective solution for the strategic management of estates and facilities services. The Estates Intelligence model and our 6 A methodology; Aggregation, Automation, Asset Management, Assurance, Audit and Analytics, enable the strategic management of estates and facilities...

  • Payroll Coordinator

    3 months ago

    Swindon, United Kingdom Benchmark Mineral Intelligence Full time

    **Payroll Co-ordinator** **About us**: Benchmark Mineral Intelligence (Benchmark) is the world’s leading IOSCO-regulated price reporting agency (PRA), proprietary data provider, and market intelligence publisher for the lithium-ion battery to electric vehicle (EV) supply chain. Our granular and expert focus on the entire supply chain makes us unique:...

  • Senior Business Intelligence Analyst

    2 days ago

    Swindon, Swindon, United Kingdom Nationwide Building Society Full time

    About the RoleWe are seeking a highly skilled Senior Business Intelligence Analyst to join our Collections & Recoveries team at Nationwide Building Society. As a key member of our team, you will be responsible for developing and maintaining our business intelligence services, working closely with stakeholders to deliver high-quality technical solutions that...