IT Support Engineer IT Projects

3 weeks ago

Swindon, United Kingdom KBR Inc Full time

About KBR and the Project KBR has developed and implemented an innovative, cost-effective solution for the strategic management of estates and facilities services. The Estates Intelligence model and our 6 A methodology; Aggregation, Automation, Asset Management, Assurance, Audit and Analytics, enable the strategic management of estates and facilities services, which is an evolving model in the FM market.
As part of the ongoing growth of its Estates Intelligence, KBR is actively recruiting to expand its team to deliver current and future public sector Estates Intelligence contracts.

To work as part of the Systems Support Team across multiple contracts, acting as the initial point of contact for the customer, supply chain and internal teams for all queries relating to the system (primarily Concept and SharePoint), business processes, reporting and change requests.
You will be required to log and triage queries acting as 1st line support with development into 2nd line, to provide accurate feedback and information or escalating as required. As a motivated, self-starter you will take ownership for your own performance and actively seek opportunities for improvement and development.
This role will require you to cover a support period of 08:30 – 17:30.
Will ideally suit someone looking to develop a career in IT system support.
The role will give you the opportunity to gain experience across numerous functions from support and data management to change management and system design and development.

Experience supporting various bespoke business IT software packages.
Experience using Support Team software – ideally JIRA Support Desk.
Strong skills using the Microsoft Office suite (Word, Excel, PowerPoint, Visio)
Experience of using multiple bespoke business IT systems.
Experience creating, triaging and managing support tickets to resolution or escalation.
Systems, Business Administration or Engineering or equivalent.
Experience supporting CAFM systems – ideally Concept Evolution.
Experience of SharePoint and associated tools.
Familiarity with ITIL practices – ideally ITIL version 4.
Full, clean driving licence.
Experience of integration and implementation of complimentary IT tools
Knowledge of the Facilities Management industry
Knowledge of SQL for basic data queries

Hybrid (2-3 days office and WFH) with occasional travel to Leatherhead.

In addition to competitive benefits and professional development, our people are empowered to use all their potential, creating meaningful change for themselves and our clients. INCLUSION AND DIVERSITY AT KBR
Our individual differences and perspectives bring enhanced value to our teams and help us develop solutions for the most challenging problems. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity or expression, age, national origin, veteran status, genetic information, union status and/or beliefs, or any other characteristic protected by federal, state, or local law.

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