Student Experience Adviser

3 weeks ago


Sheffield, United Kingdom The Sheffield College Full time

**People perform at their best when they come into work knowing that they’re valued**

As a Student Experience Advisor with the college, you’ll have the opportunity to make a real difference in the lives of hundreds of young people. You’ll be helping to positively influence their decisions by delivering outstanding advice & guidance while also ensuring an excellent student experience.

If successful you will help us achieve student recruitment targets whilst also working closely with Assistant Principles and Heads of Department to coordinate admissions and funding activities.

**Day-to-day you will be responsible for**:

- Providing excellent and proactive customer service to staff, students and others
- Delivering a range of Information, Advice and Guidance interventions to both prospective and current students
- Working closely with higher management to co-ordinate funding and admissions
- Championing our commitment to putting students first
- Promoting our values of fairness, respect & equality

**After your first year with us, success would look like**:

- Helped achieve 100% utilisation of all Student Support Funds
- Attained 90+% positive service user feedback
- Enthusiastically engaged with the college's dedicated CPD programmes
- Built Strong working relationships and supported colleagues where possible

**We’re open-minded & welcome **all** applicants who believe they can succeed**

**Though ideally, you will**:

- Have GCSE level English & Maths or equivalent
- Hold or be willing to work towards a level 4 IAG qualification
- Have experience in an IAG or customer service-related role within education or a similar sector
- Be excited to bring fresh ideas to the table and help us constantly improve

**We also offer outstanding pension, benefits & annual leave packages**

**We appreciate your interest and look forward to getting to know you**

Next steps

**Closing date: 23/03/23**

**Shortlisting date: 24/03/23**

**Interview: 30/03/23**

Please click the links below to view the job description, person specification and notes of guidance. If you are accessing this advert on your mobile device, the box will be replaced by a button.



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