Student Experience Manager

2 weeks ago

Sheffield, United Kingdom Unite Foundation Full time

Do you have a passion for leading teams delivering exceptional customer service, and value and show concern for others? If you are looking for a new and exciting opportunity in a company that will support and encourage you to develop your career, then we have room for you

We are Unite Students , a progressive FTSE 100 company, and the leading provider of purpose-built student accommodation in the UK. We are looking for talented people leaders with great potential to join us as Student Experience Managers and help us build a world-class operation that exceeds the expectations of our customers whilst leading your own team to success.

You will manage a cluster of buildings and be responsible for the delivery of the regional operational, commercial and people strategies at a property level. You will support the General Manager to deliver improved service, safety, and sales performance, effectively manage your budget and costs, and create an inclusive environment where both our students and our people can thrive.

You will be able to:

  • Articulate and advocate the organisations vision and strategic plans to your team to help deliver change
  • Adapt your style to inspire, engage, and motivate your team in varying situations
  • Apply a consistent set of practices to identify team performance and gaps, build core competencies and improve overall employee performance
  • Manage your own and your team`s workload and pressure, and adapt to evolving situations by seeking alternative approaches
  • Adjust current working processes and generate new ideas in response to transformational changes and demands
  • Build a network and collaborate with cross functional teams with diverse expertise and capabilities
  • Champion diversity and inclusion and build solutions based on unique contributions from colleagues from various backgrounds
  • Reflect on your own capabilities and behaviours, participate in development activities, and use feedback to support your performance and development

What You`ll Get in Return

  • A discretionary annual bonus so you can share in the company`s success
  • 25 days` paid holiday and an annual holiday buying scheme, with 5 additional days awarded for long service
  • A generous pension scheme - employer contributions between 5% and 11% depending on how much you save
  • Various benefits to support your health and wellbeing including a Healthcare Cash Plan, an Employee Assistance Programme, a Wellbeing platform and a Gym benefit that you can share with your family and friends
  • Enhanced Family Leave including 18 weeks full pay for birthing parents and 4 weeks for non-birthing parents
  • Lots of other great benefits including an annual ShareSave scheme, Employee Life Assurance, a discounts portal and more

About Unite Students

Founded in 1991, Unite Students is a FTSE 100 business and the UK`s largest provider of purpose-built student accommodation. You can find us in 23 leading university towns and cities, with over 70,000 students calling US home We are driven by our values, culture, and a commitment to develop diverse and inclusive teams, filled with positive energy and new ideas.

Instinctive inclusion. We know that to create and maintain a happy healthy organisation, we have to work hard to ensure inclusion isn`t just what we do but who we are.

People make Unite Students. Employees, students, and neighbours all contribute to building environments where we can all thrive.

Room for Everyone

We`re proud to be an employer that embraces individuality , and we`re passionate about building inclusive teams. We focus on creating a collaborative culture where you can be you, where your voice is heard, and where you can truly belong. We take great pride in being rated Gold Investors in People and are constantly striving to provide the highest standard of learning and development opportunities and professional pathways for our people. Building a home for success , for both our employees and students, requires exceptional people with a passion for creating room for everyone, doing what`s right, keeping US safe, and raising the bar. Join us as we build better experiences for students that live with us.

We are US.

As part of our commitment to safeguarding our students, all new employees in this position will be required to undertake a basic criminal record check prior to commencing employment. The cost of this check will be incurred by Unite Students. Any offer of employment will be subject to a satisfactory criminal record check result.

If this position sounds exciting to you, we would love to receive your application

Enter your name and your friends email address and click send.
Your Name
Email Address

#J-18808-Ljbffr

  • Student Experience Manager

    2 weeks ago

    Sheffield, United Kingdom Unite Students Full time

    Student Experience Manager Welcome Home Do you have a passion for leading teams delivering exceptional customer service, and value and show concern for others? If you are looking for a new and exciting opportunity in a company that will support and encourage you to develop your career, then we have room for you! We are Unite Students , a...

  • Student Experience Officer

    1 day ago

    Sheffield, Sheffield, United Kingdom University of Sheffield Full time

    Contract type: Fixed-term until 1st August 2025Working pattern: Grade 5: Full-time, working 35 hours per week, working Monday to FridayLocation: Sheffield (9 Mappin Street, Main Campus)We are looking for a new Student Experience Officer to join our Student Support team in the Department of Economics The Student Experience Officer will be responsible for a...

  • Student Experience Officer

    2 days ago

    Sheffield, United Kingdom University of Sheffield Full time

    Contract type: Fixed-term until 1st August 2025 Working pattern: Grade 5: Full-time, working 35 hours per week, working Monday to Friday Location: Sheffield (9 Mappin Street, Main Campus) We are looking for a new Student Experience Officer to join our Student Support team in the Department of Economics! The Student Experience Officer will be responsible...

  • Student Experience Officer

    1 month ago

    Sheffield, United Kingdom University of Sheffield Full time

    Are you interested in working for a world top 100 university? The School of Education is internationally renowned for its research excellence and teaching quality, providing a broad range of undergraduate, postgraduate taught and postgraduate research degree programmes The School’s business is complex, with a wide range of full-time, part-time, distance...

  • Student Experience Officer

    4 weeks ago

    Sheffield, United Kingdom University of Sheffield Full time

    We have an exciting new role in the Department of Journalism Studies for a highly motivated, proactive Student Experience Officer. You will work closely with the Senior Student Experience Officer and Learning and Teaching Manager, providing support in all areas of student experience, including academic status and progression. As you will be responsible for...

  • Student Experience Assistant

    7 days ago

    Sheffield, Sheffield, United Kingdom University of Sheffield Full time

    Contract type: Fixed term for 12 monthsAre you interested in working for a world top 100 University?We have an exciting opportunity in the School of East Asian Studies for someone looking to use their skills in customer service to make an impact on and enhance the student experience.As a Student Experience Assistant, you will be a key team player in the...

  • Student Experience Assistant

    2 weeks ago

    Sheffield, United Kingdom University of Sheffield Full time

    Contract type: Fixed term for 12 months Are you interested in working for a world top 100 University? We have an exciting opportunity in the School of East Asian Studies for someone looking to use their skills in customer service to make an impact on and enhance the student experience. As a Student Experience Assistant, you will be a key team player in the...

  • Student Experience Adviser

    1 month ago

    Sheffield, United Kingdom The Sheffield College Full time

    **People perform at their best when they come into work knowing that they’re valued** As a Student Experience Advisor with the college, you’ll have the opportunity to make a real difference in the lives of hundreds of young people. You’ll be helping to positively influence their decisions by delivering outstanding advice & guidance while also ensuring...

  • Student Experience Administrator

    1 month ago

    Sheffield, United Kingdom Clear Links Support Full time

    **Please submit a cover letter alongside your CV.** **Closing date 9am 24/07/2023** Salary starts at £22,000 with possible progression to £25,750. Work in a fast paced, friendly environment, in a growing team based on Ecclesall Road in Sheffield. Flexible home-working is offered upon successful completion of probationary period. We have an exciting...

  • Student Experience Administrator

    1 month ago

    Sheffield, United Kingdom Clear Links Support Full time

    **Please submit a cover letter alongside your CV.** Salary starts at £22,000 with possible progression to £25,750. Work in a fast paced, friendly environment, in a growing team based on Ecclesall Road in Sheffield. Flexible home-working is offered upon successful completion of probationary period. We have an exciting opportunity for someone with a...

  • Student Experience Officer

    4 weeks ago

    Sheffield, United Kingdom University of Sheffield Full time

    We have an exciting opportunity in the School of East Asian Studies for a Student Experience Officer. Located in Jessop West, you will be a key team player in the energetic School of East Asian Studies’ Learning and Teaching Team, at the forefront of delivering high quality student focused administrative support throughout the student lifecycle. The...

  • Senior Student Experience Officer

    6 days ago

    Sheffield, United Kingdom University of Sheffield Full time

    The Student Experience Team is responsible for the effective delivery of all administrative tasks associated with learning and teaching, and is committed to supporting an excellent experience for all our students. As a Senior Student Experience Officer within the team, you will be responsible for managing and developing a number of areas within that process....

  • Student Experience Assistant

    1 month ago

    Sheffield, United Kingdom University of Sheffield Full time

    An exciting opportunity has arisen to join the Student Experience Team, within the School of Law. **For this role, you will**: - Have a passion for supporting people to succeed. - Possess excellent communication skills with the ability to effectively communicate with staff and students. - Have good accuracy. - Act with tact and diplomacy and maintain...

  • Student Experience Assistant

    1 month ago

    Sheffield, United Kingdom University of Sheffield Full time

    We are seeking the person looking to use his or her expertise to make an impact and further enhance the student experience. The Student Experience Assistant post is an integral role within the Professional Services Team and provides support as the first point of contact for all correspondence and enquiries for the Department. Ability to deal with...

  • Student Experience Officer

    7 days ago

    Sheffield, Sheffield, United Kingdom University of Sheffield Full time

    The Department of Landscape Architecture are seeking to appoint a full-time Student Experience Officer. You will provide high quality support to the Department's busy Learning and Teaching Professional Services team primarily providing high quality support for all programmes within the Department of Landscape Architecture, including timetabling,...

  • Student Experience Officer

    2 weeks ago

    Sheffield, United Kingdom University of Sheffield Full time

    The Department of Landscape Architecture are seeking to appoint a full-time Student Experience Officer. You will provide high quality support to the Department’s busy Learning and Teaching Professional Services team primarily providing high quality support for all programmes within the Department of Landscape Architecture, including timetabling,...

  • Senior Student Experience Officer

    4 weeks ago

    Sheffield, United Kingdom University of Sheffield Full time

    We have an exciting opportunity in the School of East Asian Studies for a Senior Student Experience Officer. Located in Jessop West, you will be a key team player in the energetic School of East Asian Studies’ Learning and Teaching Team, at the forefront of delivering high quality student focused administrative support throughout the student lifecycle;...

  • Head of Student Experience

    4 weeks ago

    Sheffield, United Kingdom The Sheffield College Full time

    Head of Student Experience

  • Student Experience Team Member

    6 days ago

    Sheffield, United Kingdom Unite Students Full time

    **Customer Experience Team Member** **Location**:Sheffield **Salary**:£9,586 - £10,164 + bonus + benefits (depending on experience) **Hours**:15 hours per week. Customer Experience Team Members work 2days out of 7, between the hours of 7am and 10pm. Weekends only. **The role** Come to Unite Students and flourish in a friendly, inspiring team! Be...

  • Student Experience Team Member

    2 days ago

    Sheffield, United Kingdom Unite Students Full time

    **Customer Experience Team Member** **Location**:Sheffield **Salary**:£23,965 - £25,410 + bonus + benefits (depending on experience) **Hours**: 37.5 hours per week. Customer Experience Team Members work 5 days out of 7, between the hours of 7am and 10pm. Weekends will be required on a rota basis. **Fixed Term contract for 6 Months.** **The role** Come...