Trainee Claims Administrator

2 months ago

Edinburgh, United Kingdom Office Angels Full time

**_Are you looking to kick start your career in an office environment?_**

**_Then read on _**

Here at Office Angels Edinburgh we have an exciting opportunity for a Trainee Claims Administrator to join our highly credible clients claims department. The hours of work are Monday-Friday, 9am-5pm with a salary of £17,500.

To provide a quality service to the department by covering all aspects of administration and assisting the staff in the Department.

**Job Objectives**

- Accurately input new claims details received onto the company specific system, thereafter issuing confirmation of claims to insurers and acknowledgement to clients.
- Maintaining effective diary system, following up on outstanding information with insurers, clients and contractors.
- Prepare and issue reports on a monthly basis or as instructed.
- Deal with telephone enquiries promptly, referring the query to the appropriate person when the enquiry falls outside own experience and knowledge.
- Ensure that all communications with customers are accurately recorded as per the Firm's Procedures Manual.
- Liaise with the claims department and other departments, where appropriate.
- Deal with diary record entries as directed by the department
**Knowledge Required**
- **Customer service experience is essential.**:

- Basic understanding of the function of a Claims Department
- Knowledge and understanding of GDPR would be advantageous
- Willingness to continue to develop knowledge of Principles of Insurance and related issues through formal and informal learning, both internal to the firm and externally.
- Maintain competency through continued professional development and keep accurate records thereof.

**Skills Required**:

- Ability to prioritise and organise own workload to ensure that deadlines are adhered.
- Ability to liaise with colleagues when appropriate.
- Ability to report to senior colleagues and Directors when appropriate.
- Ability to develop and sustain relationships with customers, suppliers and colleagues.
- Ability to construct effective written communications, including letters.
- Confident and effective telephone skills.
- The key characteristics are good work ethic, confidence and willingness to learn.
- Whilst we'd love to get back to every applicant personally, it isn't always possible and sadly we cannot provide individual feedback. If you are interested in this role and wish to be considered, please click apply This vacancy is being advertised onbehalf of Office Angels who are operating as an employment agency. Office Angels are an equal opportunities employer. _

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

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