Key Account Manager

5 days ago

Biggleswade, United Kingdom Greaves Recruitment Solutions Full time

**Company Profile**:

- The largest independent packaging distributor in UK and Ireland who provide solutions to a wide range of customer markets such as industrial, food service, pharmaceutical, healthcare, grocery, retail to name but a few. They are looking to recruit a KeyAccount Manager to join their already successful team.

**Job Title**:

- Key Account Manager
- Reporting to the General Manager, you will be responsible for providing support to agreed existing accounts, along with prospecting and developing new opportunities within these accounts and converting inbound enquiries.
- You will engage with customers understanding their needs, building a relationship, gathering information, and providing creative solutions, with a view to generating profitable revenues all within the scope of our global strategy.
- Working with colleagues in the wider business you will support, investigate and communicate existing/ new business development in line with operational functionality.
- Ongoing product training will be a regular feature of this role.

**Key Responsibilities**:

- Focus on nurturing and developing existing customer accounts to ensure we extract maximum value from each of them, grow sales spend, and develop margin opportunities within each account.
- Regenerate business opportunities with lapsed accounts.
- Become a true business partner to your customers through understanding their business workings, needs, and ensure that you offer / upsell the company’s extensive portfolio of stock and bespoke products.
- Be innovative in our offering and support your customer to grow their business.
- Develop excellent working relationships with all key 'stakeholders/players’ in your customer and actively working on the warm and lukewarm influencers in all functions.
- Monitor, manage and control sales costs directly associated with your accounts, (terms, rebates, discounts and transport costs etc) to ensure agreed margin targets are met.
- Ensure customer orders are processed, invoiced and managed correctly throughout, delivering expert customer service, and ensuring we exceed customer expectations.
- Respond timely to internal and external inquiries on product availability, pricing structures, delivery/lead times, and the status of orders.
- Prepare quotations for customer enquiries.
- Provide product issue resolution where necessary.
- Build 'industry intelligence’ of industrial, food service & retail packaging products along with understanding environmental & sustainable product ranges.
- Understand and utilise customer provided brand guidelines/assets to create packaging designs/visuals ready for print.
- Manage the consistency of finished packaging items across various formats, substrates and print methods.
- Identify strategic product or service innovation opportunities and present to the business.

**Key Skills**:

- Fluent communicator in French and Spanish would be an advantage
- Analytical with high attention to detail in administration
- Good verbal comprehension and written communication skills
- Excellent business acumen
- Ability to work to tight deadlines and stay calm under pressure
- Inquisitive and challenging to ensure best practice for company
- Computer skills’ including Excel / Word / Outlook - Intermediate level is a minimum
- Working knowledge of Adobe systems, primarily Adobe Illustrator, Adobe Photoshop/InDesign experience would be beneficial but not essential

**Knowledge and Experience**:

- Previous food service industry experience
- Demonstrable excellent customer service attributes
- Flexible in approach, capable of prioritising numerous work streams
- Excellent planning, organisation and administration skills
- An effective communicator ensuring key decisions and strategies gain buy in and are delivered
- Proven Project Management skills

**Personal Attributes**:

- High drive for results with a proven track record of achievement.
- High commercial awareness.
- Confident and comfortable of working autonomously within a demanding business environment.
- Agile problem solver, delivering a win/win outcome

**Qualifications**:

- Minimum level 3 (A 'level, Btec qualication level) education
- Computer skills’ including Excel / Word / Outlook - Intermediate level is a minimum.

**Salary**:

- Up to £45,000 pa depending on experience

If you feel you have the right skill set and attributes for this role and that it’s the challenge you are looking for, please contact us on a confidential basis

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