Service Coordinator

5 days ago


Redditch, United Kingdom DRAINTECH SERVICES MIDLANDS LTD Full time

Draintech Services midlands Ltd are looking for top class service coordinators to work from our new Contact centre in Redditch. You will work with other team members to deliver our well respected 24hr emergency and planned drainage services across The Greater Midlands Area. The role will involve excellent communication skills with both client and engineering staff to ensure we deliver the best possible service at all times. As a 24hr Emergency Service you will be expected to work on a rota basis as the Company never closes, rota working can be hybrid and from home where necessary depending on shift patterns and a shift allowance will be payable above the normal salary range. The role will involve the use of our internal operations systems, Aps and telephones along with client systems and you will need to be computer literate. The bulk of the work will be from our Service Centre in Redditch. However, night and weekend shifts can be from home so you will need to be able to get to Redditch or live locally. You will need a good command of English language and a good geographical knowledge as you will be taking client emergency calls and dispatching engineers. A knowledge of work stream planning will be required.

We only require very experienced people who have worked previously in reative maintenance, call/contact Centre environments and with a fantastic work ethic. Progression within the company is possible and encouraged. Must be able to work as part of a friendly team and, or individually when required.

**Job Types**: Full-time, Permanent

**Salary**: £22,800.00-£30,000.00 per year

**Benefits**:

- Casual dress
- Company pension
- Cycle to work scheme
- Flexitime
- Free parking
- On-site parking

Schedule:

- 8 hour shift
- Flexitime
- Holidays
- Night shift
- Overtime
- Weekend availability

Supplemental pay types:

- Bonus scheme

Ability to commute/relocate:

- Redditch: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Administrative: 3 years (required)

Shift availability:

- Night shift (required)

Work Location: Hybrid remote in Redditch

Reference ID: Ref: Co-ordinators

Flextime



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