Software Support

6 months ago

Leicester, United Kingdom Draycir Ltd Full time

**Company**

Draycir is a multi-award-winning software development company based in Leicester. We create software that provides practical solutions to real business problems - helping businesses to reduce their environmental impact, cut costs and bad debt, and improve cash flow.
Due to maternity leave we are seeking an enthusiastic and ambitious software support person to join our development and support team.

**Position Summary**

Other responsibilities include supporting our in-house team with their IT issues such as installing software and resolving technical problems.

Excellent communication skills are essential, both verbal and written as you will be using our bug tracking system to report defects, feature requests and support incidents using Freshdesk. Polite and respectful as you will be customer facing and an ambassador of the company. You must have a methodical and analytical mind, have attention to detail and enjoy problem solving. You will have ability to think through a problem logically and patiently guide unskilled end users through their IT related issues. Using your intuition is a must.

**Desirable Skills & Experience**
- Previous IT support role to resellers or end-users is desirable
- Knowledge of SQL databases
- Account system knowledge is desirable but not necessary
- Disciplined in logging support calls
- Able to run training sessions over the internet

**Benefits**
- Salary £21k
- 20 days holiday + bank holidays
- 12 flexi-days after successful completion of the probation period
- Company contributed pension
- Death in service life cover
- Critical illness cover
- Income protection cover
- City centre location
- Hybrid role working from home and the Draycir office

**Job Type**: Contract
Contract length: 18 months

**Salary**: £21,000.00 per year

**Benefits**:

- Additional leave
- Casual dress
- Company pension
- Cycle to work scheme
- Free parking
- On-site parking
- Sick pay
- Work from home

Work Location: Hybrid remote in Leicester

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