Facilities Assistant
7 months ago
**Facilities Assistant | Gillingham, Kent | up to £21,200 | FM Service Provider | Kent Police**
Our client are currently looking for a Facilities Assistant to work for a leading service provider to Represent Kent Police as a first point of contact for members of the public.
As Facilities Assistant, you will be giving and receiving information, dealing with enquiries and complaints, and offering advice and guidance as appropriate.
Additionally, you will undertake general clerical and support duties to ensure the provision of an efficient, effective and timely service.
**Necessary experience**:
- Excellent customer service experience, preferably in law enforcement or a related agency
- Experience working with individuals in emergency or stressful situations
- Demonstrated emotional intelligence, maturity, and integrity.
- Proficient in dynamic risk management and quick decision-making under pressure
- Ability to accurately collect and disseminate information, prioritise tasks, and optimise resource utilisation
- Familiarity with the National Decision-making Model (NDM) and THRIVE framework
- Strong verbal and written communication skills for interactions with the public, officers, and support staff
- Tact, diplomacy, resilience, confidence, confidentiality, and discretion
**Job Details**
- £21,200 per annum
- 26 days holiday (pro rata)
- Pension & healthcare
- Career progression & training
**Applicants for the role must be able to meet the following criteria**:
- A good standard of education to GCSE A-C level (or equivalent) including English and Mathematics or experience to this standard are essential. The post holder will also have the ability to learn a basic understanding of the differences between civil and criminal law, to refer matters to an appropriate contact point, and of data protection and disclosure legislation.
If you feel that your experience matches the above description, please feel free to send your CV across for review.
**Job Types**: Part-time, Permanent
Expected hours: 30 per week
**Benefits**:
- Company pension
Schedule:
- 10 hour shift
Work Location: In person
Reference ID: 125863
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