Receptionist

4 months ago

Oxford, United Kingdom NHS Professionals Full time

**Job Title**: Administration

**Trust**:Oxford University Hospital NHS Foundation Trust

**Location**: John Radcliffe Hospital, Oxford, OX3 9DU

**Pay Rates**:£12.45 per hour

**Shift Patterns**:37.5hrs

**Is business administration repetitive or boring?**

It’s neither, this couldn’t be further from the truth, the NHS must be well organised and keep detailed records of patients and staff across several wards.

You’ll support the ability for patients or other organisations to see or speak to the right person at the right time who can give them the help they need.

This could be booking an appointment, getting medical advice, or helping a patient navigate the trust when they visit.

So overall administration isn’t boring, it’s varied.

**You will find solutions to everyday problems, such as**:

- To contribute to the effective operation of the Trust’s core business by receiving all patients and visitors and directing them to their correct destination.
- To provide a range of administrative duties for the Complaints and PALS teams as required.
- To always represent the Trust as first point of contact in a professional and courteous manner for patients, staff, contractors and general public. Communicate and deal effectively with patients, relatives and visitors enquiries including those with hearing, speech or sight impediments. In addition to assist people whose first language may not be English.
- Provide advice and guidance to patients and relatives in respect of appointments and outpatient services.
- To provide administrative support to the Complaints and PALS teams - duties may include data entry, and general office duties. Arranging meetings, booking rooms as and when required (to be carried out on quieter reception desks, not Main Reception). This also includes taking the calls to the PALS service, and triaging accordingly, dealing with the straightforward queries and escalating more complex issues to the PALS Officers**.**

**What you will need**:

- Previous administration/receptionist experience
- Excellent phone skills
- Excellent Microsoft Office package knowledge e.g., Outlook, Word, Excel
- Excellent communication skills verbal & written
- NHS and EPR experience (Desirable)
- This role may require you to show evidence of vocational level 3 qualification or at least 2 years relevant experience._

**The benefits we can offer you in return**:

- Putting People in Places to Care - be part of the NHSP community, by joining the bank and caring for patients with a team of people from all walks of life.
- Weekly pay to give you access to your wages more quickly.
- First choice of shifts/placements at the Trust of your choice over agencies.
- Our team is always happy to help - access our support line any time.
- Working options to suit your lifestyle - being on the bank gives you the flexibility to work the shifts you want or choose fixed term placements.
- Training and development opportunities via the Trust and NHSP’s own academy.
- Explore different wards, keep your skills up to date whilst gaining vital experience.
- Being part of the NHSP Community means you’ll get access to member activities such as member of the month, member appreciation week, key date giveaways, webinar series and much more.

**Who are NHS Professionals?**

NHS Professionals is a flexible staff bank, owned by the Department of Health, our purpose is to provide you with the autonomy to decide when, how, and where you want to work. Supporting your lifestyle and making you feel part of the team and community. Offering you flexible work or alternatively fixed term placements.

By joining us you can look forward to a choice of flexible Bank shifts or fixed term placements across any of our client Trusts in England.

**Disclaimer**

**Job Types**: Full-time, Temporary contract

**Salary**: £12.45 per hour

Schedule:

- Monday to Friday

Work Location: In person

Reference ID: 72398

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