Area Coordinator

**About us**

***About the role**

**About you**

Ensure all appropriate communication and key site messages are delivered consistently, clearly and effectively to promote good relationships and levels of engagement. Welcome and support all new team members, sharing additional knowledge and information required in order to maximise the new starter experience, capture employee headcounts for a specific work area, ensuring employees are deployed and managed fairly while on shift. Contribute to the delivery of the main KPIs for your Business Unit including labour turnover and absence %. Highlight development and upskilling opportunities to support the continuous improvement and personal development of the team. Take ownership for identifying and resolving physical and technical issues affecting the operation (such as software and defective equipment) within your business unit, escalating as appropriate. Pro-active reporting of production issues, ensuring all relevant and operational critical issues / incidents are identified and resolved / escalated, to minimise disruption to productivity levels and customer service metrics within your business unit. Make recommendations for future improvements and best practice. Ensure that all processes and supporting tasks are completed to agreed timescales and support the achievement of all relevant KPIs associated to the customer. Strong verbal and written communication and numeracy skills are a must and a passion for dealing with people and a focus to achieve employee satisfaction. Knowledge of food safety standards and compliance are preferred and previous experience in a warehouse or logistics environment are essential.

**What do I get in return?**

**We’re in it together, we are proud of what we do, we can be even better**

Ocado is an equal opportunities employer and it takes its obligations under the Equality Act 2010 and Rehabilitation of Offenders Act 1974 very seriously. We treat all our employees fairly and equally, regardless of their gender, sexual orientation, marital or civil partner status, gender reassignment, race, religion or belief, colour, nationality, ethnic or national origin, disability, age, pregnancy and maternity, trade union membership or offending background, or the fact that they are a part-time worker or a fixed-term employee. Our employees and applicants for employment shall not be disadvantaged by any policies or conditions of service which cannot be justified as necessary for operational purposes.

**Closing Date**:Monday 10th June 2024** - Due to the fast paced nature of our business, this vacancy may close sooner.**

About Ocado Group

When our journey started, we were all about changing the way people shop for groceries. 20 years later, we’re developing our own ground breaking technology, opening multiple sites at an accelerating rate and engaging in exciting new business partnerships around the world

Transforming an industry also means transforming the way we do business. As we continually develop new technologies and customer propositions, we’re looking for the Everyday Pioneers to lead us into the next stage of our evolution: enhancing our capabilities, inspiring our teams and developing new ways of working.

Changing the way the world shops, for good.