Energy Support Officer

3 weeks ago


Reading, United Kingdom Reading Borough Council Full time

Job description

**Full Time - Fixed Term for 16 Months**

We are a small team dedicated to supporting the residents of Reading with everything energy related. We aim to be proactive in our support reaching out to the community before they reach crisis point but if they do get to that point then we are ready to support them with an emergency response as well as a long-term sustainable plan.

We also deal with damp and mould concerns for council tenants as this is often linked to someone’s energy usage.

We like to use a friendly problem-solving attitude to every case where our trauma informed approach allows us to build relationships quickly with our clients and ensure that all support needs not just energy ones are addressed.

**About the role**

The role offers residents of Reading that find themselves in fuel poverty or in an energy crisis support, this could be through the advice and education on how to use their heating system, ensuring their heating system is working properly, looking at their property in terms of energy efficiency and signposting to schemes that can help increase their energy efficiency.

We also look at energy related issues such as damp and mould and how this comes to be and what can be done to stop it. The role offers the opportunity to problem solve on every case as no two cases are the same.

You’ll be part of a team that relies on each individual to play their part to the best of their ability. As well as the colleagues that you work closely with every day, you’ll also be part of Team Reading, playing your personal part in making Reading a successful and vibrant place.

Our vision is to ensure that Reading realises its potential as a great place to live, work and play, and that everyone shares the benefits of this success. Our values and behaviours guide how we will achieve this:
**Work Together as one team** - work collaboratively, with each other and with our partners, and demonstrate the Team Reading values in everything we do

**Drive Efficiency** - show initiative, be adaptable to change and put forward ideas to help improve delivery and efficiency. Take responsibility for our own learning and development and for reaching our potential

**Be Ambitious** - be demanding of our own performance - striving to be even better - and be prepared to engage with and challenge leaders in a constructive and positive way

**Make a Difference to Reading** - maintain the highest levels of customer service and be flexible and willing to provide the services needed at the time they are needed

**About you**

Are you friendly, confident at putting vulnerable people at easy quickly?

Can you identify the cause of a problem and how to solve it?

Do you enjoy working out in the community?

Can you build partnerships and use common sense and logic every day?

Can you adapt your approach to the situation in front of you?

If you can answer yes to all the above questions, then you might be the person we are looking for

Whilst experience in the energy support or similar industry is desirable it is not essential as we want someone with the skills and ability to learn.

**Our offer**

We offer a supportive environment to grow and develop your career with the opportunity to put your ideas across. Innovation and ambition are strongly encouraged, and you’ll get a great feel for that working in our friendly and collaborative environment.

A competitive salary alongside a range of benefits including:

- Generous holiday entitlement - 25 days holiday each year plus bank holidays - rising to 33 days after 10 years' service, with the option to buy additional leave
- A wide range of flexible working opportunities
- Modern working environment at the Civic Offices in the heart of Reading
- Local Government Pension Scheme (LGPS)
- Life Assurance - three times your annual salary (for members of the LGPS)
- On-site day nursery (Kennet Day nursery) rated outstanding by Ofsted
- Season Ticket Loan - to help with the cost of your rail/ bus journey, to & from work
- Lease car salary sacrifice scheme allowing you to lease a brand new, greener car for three years. The monthly fee includes insurance, servicing and road tax

Closing Date: 17th September 2023

Interview Date: 25th & 26th September 2023


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