Customer Service Agent

3 days ago


Polegate, United Kingdom HR GO Recruitment Full time

**JOB TITLE**: Customer Service Agent / Permanent
- **SALARY**: £21,0000k
- **LOCATION: Polegate**:

- **HOURS: Monday to Friday 9am to 5:30pm**

You will work closely with your team and other departments to proactively ensure all customers are kept up to date, providing them with a world class customer service experience.

**The key responsibilities of this Customer Service Agent role include**:

- Providing excellent Customer Service
- Accurately inputting information onto a bespoke Service Management system
- Communicating relevant updates to customers, commercial managers, engineers and management in a timely manner
- Escalating and assisting in resolving problems or complaints with relevant contacts
- Accurately calculating quotes for customers
- Have excellent Customer Service skills with proven experience
- Effectively multi-task and prioritise their workload
- Have a strong telephone manner
- Be an excellent communicator (both written and spoken)
- Have a high level of accuracy and attention to detail
- Be PC Literate with the full Microsoft package
- Customer Service Agent desirable skills/experience:

- Good data analysis skills
- Numerical reasoning
- Experience of customer reporting
- Strong Microsoft Excel skills



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