Client Coordinator

5 days ago

Brighton and Hove, United Kingdom Mayvin Ltd Full time

**Client Coordinator Information Pack**We are looking for a highly organised person with exceptional communication and project management skills to join our dynamic, friendly and fast paced consultancy, providing skillful client and diary management to the Mayvin team.

Mayvin is a Leadership, Organisation Development and Design consultancy. We have a core team based in the South East of the UK but consider ourselves a virtual organisation. We work globally across the public, private and third sectors. Mayvin believes that today's organisations are inherently complex and challenging. We make organisations more successful, by helping them confront this complexity, take control and deliver lasting change.Job Description**Job Title**:Client Coordinator

**Location**:UK, home-based working

Post-holder will be expected to travel within the UK from time to time for business meetings that predominantly take place in Brighton. The post-holder will generally be expected to attend these in person.

**Conditions**: Minimum 25 hours - Full time. Work pattern will be Monday - Friday.

**Salary**: From £25,000 per annum (Pro rata and dependent on proven experience)

**Benefits**: 25 days annual holiday pro rated. Company Contributed Pension Scheme.

**Reports to**:Head of Operations

**Principal purpose of the role**
- Client management providing relational management for multiple projects, administrative and logístical support including budgets / financial billing.
- Diary management to Directors / Consultants.
**General Responsibilities and Regulatory Compliance**
- Actively engage and cooperate with all Mayvin colleagues and support good connections and relationships within the wider Mayvin community (clients, partners, associates, suppliers and all other contacts)
- Support good internal communications through virtual meetings and use of Mayvin’s communication platform (MS Teams)
- Model Mayvin’s approach and core values in all aspects of the role
- Work within Mayvin’s policies, systems and procedural frameworks at all times
**Key Tasks**
- Client relationship management_
- Ensure warm and helpful client relationships
- Project manage a portfolio of client programmes and consultancy services:

- Build a strong partnership with relevant client contacts
- Work closely with the relevant Client Director, Operations and associates to ensure everything happens when and how it should
- Oversee all the financial and administrative aspects of the client relationship
- Hold the operational and logístical responsibility for programme delivery
- Plan and manage all support activities relating to all workshops and events
- Oversee programme dates, bookings, meetings, materials and logistics
- Organise and manage the production and distribution of all programme support materials including handouts, joining information, evaluations, including support as required for client programmes.
- Provide Tech support for virtual client delivery as required
- Liaise with programme participants in a timely and appropriate manner
- Liaise between the Head of Operations and Consultants on forecasting, invoicing and budgets
- Report detailed progress on quality and other operational matters to the relevant Consultants and Head of Operations.
- Diary Management and business support_
- Provide Diary management support to the Consultants
- Assist with travel arrangements and meeting room bookings
- Assist with formatting and proof reading of documents
- Organise and attend the weekly team call and business meetings
- Workload planning_
- Assist with workload and capacity planning
- Office and information management support_
- Deal with incoming calls and correspondence
- Help maintain Mayvin’s databases
- Help maintain Mayvin’s e-filing system
- Marketing support_
- Develop a strong understanding of Mayvin’s brand, approach and programmes
- Act as brand champion: ensuring all communications and materials across all of Mayvin’s activities reflect Mayvin’s brand
- Such other duties as may be reasonably required from time to time including taking a collaborative approach to activities across the business._Person Specification
- A great communicator - able to build relationships and connect with clients, colleagues and the wider Mayvin Community
- Well organised and can work digitally
- Able to manage a busy workload under pressure and work to deadlines
- Adapt effectively in often demanding and changing circumstances
- Has professional standards
- Strong client focus in order to deliver excellent client service
- Collaborative and flexible approach
- Strong drive for results, proactive and tenacity to achieve
- Confidence to use own initiative and able to take ownership and responsibility for own projects.
- Comfortable with working remotely in own environment
**Essential Skills Required**
- Must be proficient in MS office programmes, especially Excel, Word and Powerpoint. Experience in MS Teams and Sharepoint Desirable.
- Skilled

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