Night Guest Experience Agent

4 weeks ago


Luton, United Kingdom Eclipse Hotels Group Full time

**Job Ref**:EHG2698

**Branch**:Citi Hotel London - Luton

**Location**:Citi Hotel London - Luton, Luton

**Salary/Benefits**:Competitive Salary and Benifits including 28 days paid holiday (pro rata for part time)

**Contract type**:Casual

**Hours**:Part Time

**Shift pattern**:11PM to 7AM

**Hours per week**:As per business need

**Posted date**:19/11/2023

**Closing date**:21/12/2023

Eclipse Hotels Group is an international family owned hotel group who are headquartered in West London. Our company's current portfolio includes brands such as Holiday Inn, Holiday Inn Express and CiTi Hotels, located across the UK, Europe and the Caribbean.

An excellent opportunity has arisen for an experienced Night Guest Services Assistant at our CiTi Hotel in Luton Town Centre. You will have the opportunity to join a developing employer who has the passion and drive to deliver first class service and a quality employee experience.

The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As our Guest Services Manager you'll deliver this through managing all aspects of the day to day operations of the hotel. You'll also create the warm atmosphere that makes our guests feel at home in any location. In addition to this you will have an excellent eye for detail and exemplary customer service skills.

**What will your key responsibilities and duties be**:

- Create a warm welcome to everyone and set the tone for each of our guests' experience.
- Ensure that our guests experience a smooth Check-in and Check
- out process (Including Group Check ins)
- Coverage of the Reception desk and concierge desk.
- Be able to answer our hotels calls in professional yet welcoming manner.
- Run the Night Audit process.
- Prepare and deliver any Room Service orders that our guests make once our Kitchen Bridge finishes.
- Ensure that the Front Office/Lobby area is kept clean tidy.
- Support your colleagues from other departments, in particular with the setting up /clearing down of any of our Food Beverage outlets (Including Conference Events)

**What we are looking for**:

- Previous hotel experience as a Front Office Team Member or other similar roles, ideally from a branded hotel background, with a strong knowledge of Front Office systems;
- Experience in offering exceptional customer service;
- A clear understanding of the need for night time work;
- Proactive, composed, enthusiastic, approachable, able to build strong rapport with guests and other Team Members;
- A basic understanding of food safety;
- Excellent communication skills in all aspects; good organisational and administrative skills with an eye for detail; Proficient in Microsoft Word, Excel, Power Point presentations;

We are an equal opportunity employer. We believe in recruiting a diverse workforce that promotes inclusive, people focused culture.


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