Customer Service Fulfillment Agent
4 weeks ago
Basic salary of upto £24,000
- Permanent on-site position with flexibility
**About Our Client**:
Our client is influential in the Business Services industry, boasting a workforce of several thousand employees globally. The company is renowned for its emphasis on innovation, customer service, and its commitment to providing quality services to businesses across a diverse range of sectors.
Key responsibilities will consist of:
- Process customer orders and ensure timely delivery
- Front line answering of the sales phone extension and providing quotations
- Work closely with other departments to ensure customer issues are resolved promptly
- Maintain accurate customer records and update them as necessary
- Liaising with production and installation teams to ensure dispatch deadlines are met
- Provide feedback on customer needs, problems, interests, and potential for new products and services
- Assist in maintaining a positive and friendly company culture
- Send customer account forms to customers and liaise with accounts
- Uphold the company's values and standards at all times
- Contribute to team effort by accomplishing related results as needed
**The Successful Applicant**:
A successful applicant should have:
- Proven skills in customer service and administration
- Strong communication and interpersonal skills
- Salesforce experience
- A high performer with an attention to detail
- Sales & target orientated towards KPI's
- Proficiency in using customer relationship management software
- Attention to detail and the ability to multitask
- A positive attitude and the ability to work well in a team
- Accurate, diligent and a problem solver
**What's on Offer**:
- A competitive salary of £23,600 to £24,000 per annum
- A supportive and friendly work environment
- Ranging benefit package
- Private healthcare & insurance
- Opportunities for professional development and growth
- Hybrid working
- An innovative and fast-paced industry
- Contact
- Callum Crawford
- Quote job ref
- JN-022024-6345983
- Phone number
- +44 7890959671
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