Caller Support Officer

5 months ago

Surrey, United Kingdom Samaritans Full time

**Caller Support Officer**:
Samaritans receives over five million calls each year covering all kinds of issues. We started with just one man and a phone, and today we’re one of the world’s biggest helplines with over 20,000 volunteers.

Part of the role is to devise good effect support plans with callers that offers a consistent service with clear boundaries whilst reducing the risk of dependency or attachments to volunteers. You should be confident in managing difficult and challenging conversation with callers who may be looking for support that is not part of our service.

The Caller Support team work very closely with volunteers and other staff so the need to have excellent communication skills is essential, as is being able to build strong working relationships remotely to ensure we are working together to provide the best support to our most vulnerable callers. It is essential that you have experience in using large quantities to data taken for several systems to evidence our decision making. The role will bring you into contact with police, coroners, and other external agencies so it is essential that you can demonstrate your experience responding to enquiries in a professional manner.
- Permanent full-time role
- £31,800 per annum plus benefits
- Hybrid working - 1/2 days per week in Central Office in Ewell/3days remote working
- You will need to be able to work flexibly to support volunteers which may involve occasional travel or evening/weekend meetings.

**Skills & Experience Required**
- Having experience of working in a frontline/helpline setting that has brought you into contact with vulnerable callers, you will be used to working within service boundaries and have skills to handle contacts from callers who may be in extreme distress or who are frustrated and angry.
- Being confident in negotiating support plans with some of our more complex callers to ensure they receive structure and focused support.
- Experience working with large volumes of data with attention to detail is a must, although training will be provided on internal software.
- This is an extremely busy role and although you will be part of a team the ability to manage and prioritise your own workload is essential.

**Full Job Description can be found here**

**Employee Benefits**

We offer some brilliant benefits including flexible working, family-friendly policies, and training to support your development. You'll have 28 days annual leave, including wellbeing days, plus bank holidays. We match your pension contribution up to 5%. You can claim money back via a Health Cash Plan and wellbeing options including a free subscription to Headspace and Perkbox.

**Application**

1st stage interviews will take place w/c 11th September. Please note there will be a task set for 2nd stage interviews and an opportunity to meet the Caller Support Team

  • Grants and Support Officer

    5 months ago

    Surrey, United Kingdom Charity for Civil Servants Full time

    Job Advert The vision of the Charity for Civil Servants is a lifelong community: people offering effective support for each other when life takes a turn for the worse. The Charity for Civil Servants’ mission is to support all civil servants, past and present, throughout their lives, with whatever problems they may have. We listen without judgement and...

  • Reception Support Officer

    2 weeks ago

    Surrey, United Kingdom Care UK Full time

    About the RoleWe are seeking a skilled and caring individual to join our team as a Receptionist/Administrator. As a key member of our front desk team, you will provide a warm welcome to visitors, greet others with a courteous telephone manner, and support the successful running of our care home.Key Responsibilities:Provide a welcoming and efficient service...

  • Housing & Support Officer

    2 weeks ago

    Woking, Surrey, United Kingdom Transform Housing Group Full time €26,000

    Housing & Support Officer Have you got the passion and resilience to support and empower Transform clients to develop their independence and daily living skills? Housing management activities form part of this role, along with supporting clients daily, to empower them to resolve their problems to reach positive outcomes. If you have relevant experience of...

  • Alcohol Harm Reduction Specialist

    3 weeks ago

    Surrey, United Kingdom Transform Housing & Support Full time

    Job Title: Alcohol Harm Reduction SpecialistJob Summary: We are seeking an experienced Alcohol Harm Reduction Specialist to join our team at Transform Housing & Support. The successful candidate will work alongside our current Housing and Support Officers to provide advice and guidance to staff and direct interventions to improve outcomes for our clients who...

  • Senior Business Support Officer

    1 month ago

    Surrey, United Kingdom Conspicuous Full time €30,000

    Job Title: Business Support and Tenders Assistant Location: Surrey (flexible working options available after probation) Job Type: Full-Time, Permanent An exciting opportunity has arisen for a proactive and organised Business Support and Tenders Assistant to join a dynamic organisation. In this role, you will play a key part in guiding clients...

  • Senior Business Support Officer

    1 month ago

    Surrey, United Kingdom Conspicuous Full time €30,000

    Job Title: Business Support and Tenders Assistant Location: Surrey (flexible working options available after probation) Job Type: Full-Time, Permanent An exciting opportunity has arisen for a proactive and organised Business Support and Tenders Assistant to join a dynamic organisation. In this role, you will play a key part in guiding clients...

  • Senior Business Support Officer

    4 weeks ago

    Surrey, United Kingdom Conspicuous Full time

    Job Title: Business Support and Tenders Assistant Location: Surrey (flexible working options available after probation) Job Type: Full-Time, Permanent An exciting opportunity has arisen for a proactive and organised Business Support and Tenders Assistant to join a dynamic organisation. In this role, you will play a key part in guiding clients...

  • Alcohol Harm Reduction Specialist

    3 weeks ago

    Surrey, United Kingdom Transform Housing & Support Full time

    Transform Housing & Support is seeking an experienced Alcohol Harm Reduction Lead to join our team. The successful candidate will work across all our services in Surrey, providing advice and guidance to staff and direct interventions to improve outcomes for clients who are drinking alcohol at harmful levels.The role involves working alongside current Housing...

  • Housing & Support Officer (Permanent)

    3 weeks ago

    Woking, Surrey, United Kingdom Transform Housing Full time €26,000

    Housing & Support Officer Have you got the passion and resilience to support and empower Transform clients to develop their independence and daily living skills? Housing management activities form part of this role, along with supporting clients daily, to empower them to resolve their problems to reach positive outcomes. If you have relevant experience of...

  • SEND Case Officer

    4 weeks ago

    Surrey, United Kingdom Myn Full time

    Make a Difference in Children's LivesMyn is proud to partner with a leading organization in the South East of England to recruit a dedicated SEND Case Officer. If you're passionate about supporting children and families with Special Educational Needs and Disabilities (SEND), this role is for you.Role Purpose:As a SEND Case Officer, you will be responsible...

  • Advice and Support Officer

    5 months ago

    Croydon, Surrey, United Kingdom CAYSH Full time

    Advice And Support Officer | South London | Full Time | £25,300 per annumEstablished in 1981, CAYSH is both a charity and not-for-profit organisation, that specialises in helping to reduce homelessness of young people and vulnerable adults.Our mission is to enable young people to have a safe place to call home and to access opportunities to have the best...

  • Alcohol Harm Reduction Specialist

    4 weeks ago

    Surrey, United Kingdom Transform Housing & Support Full time

    Job Title: Alcohol Harm Reduction LeadTransform Housing & Support is seeking an experienced and skilled professional to join our team as an Alcohol Harm Reduction Lead. This exciting opportunity will allow you to make a real difference in the lives of our clients and contribute to the delivery of high-quality services.About the Role:The Alcohol Harm...

  • Alcohol Harm Reduction Specialist

    4 weeks ago

    Surrey, United Kingdom Transform Housing & Support Full time

    Job Title: Alcohol Harm Reduction LeadTransform Housing & Support is seeking an experienced and skilled professional to join our team as an Alcohol Harm Reduction Lead. This exciting opportunity will allow you to make a real difference in the lives of our clients and contribute to the delivery of high-quality services.About the Role:The Alcohol Harm...

  • SEND Case Officer

    3 weeks ago

    Surrey, United Kingdom Myn Full time

    SEND Case Officer Job DescriptionMyn is proud to partner with a long-term client in the South East of England to recruit a dedicated SEND Case Officer.Role Purpose:As a SEND Case Officer, you will be responsible for developing and maintaining Education Health and Care Plans (EHCPs) from initial application through to annual reviews.Key...

  • Alcohol Harm Reduction Lead

    4 months ago

    Surrey, United Kingdom Transform Housing & Support Full time

    Surrey Support Temporary Temporary (Fixed Term Contract) Alcohol Harm Reduction Lead – Based across all Transform Projects. Salary: £30,000 pa plus benefits Full time, fixed term (12 months; possible extension) - 39 hours per week Flexibility for part time will be considered. The Alcohol Harm Reduction Lead (AHRL) will work alongside current...

  • Alcohol Harm Reduction Specialist

    3 weeks ago

    Surrey, United Kingdom Transform Housing & Support Full time

    Job Title: Alcohol Harm Reduction SpecialistJob Summary:The Alcohol Harm Reduction Specialist will work alongside current Housing and Support Officers within Transform to provide advice and guidance to staff and direct interventions to improve outcomes for Transform clients who are drinking alcohol at harmful levels, across all our services in Surrey.Key...

  • Administrative Support Officer

    3 weeks ago

    Surrey, United Kingdom Priory Group Full time

    Administrative Support RoleWe are seeking an organised and efficient individual to provide effective administrative support to our ward team as a Ward Clerk. As a key member of the team, you will be responsible for maintaining patient files and notes, ensuring accurate record-keeping and maintaining patient confidentiality in accordance with the Data...

  • Pensions Officer

    4 weeks ago

    Surrey, United Kingdom Myn Remote Work Freelance Full time

    Join Our Team as a Pensions Officer!Location: South East EnglandSalary: Competitive, dependent on experienceEmployment Type: Full-timeMyn is recruiting for a skilled Pensions Officer for our long-term client in the South East of England. This is your chance to be part of a dynamic team dedicated to delivering high-quality payroll and pension services.Role...

  • Alcohol Harm Reduction Specialist

    4 weeks ago

    Surrey, United Kingdom Transform Housing & Support Full time

    Alcohol Harm Reduction LeadTransform Housing & Support is seeking an experienced professional to fill the role of Alcohol Harm Reduction Lead. This exciting opportunity will allow the successful candidate to work closely with our team to provide advice and guidance to staff and direct interventions to improve outcomes for our clients who are drinking alcohol...

  • Alcohol Harm Reduction Specialist

    4 weeks ago

    Surrey, United Kingdom Transform Housing & Support Full time

    Alcohol Harm Reduction LeadTransform Housing & Support is seeking an experienced professional to fill the role of Alcohol Harm Reduction Lead. This exciting opportunity will allow the successful candidate to work closely with our team to provide advice and guidance to staff and direct interventions to improve outcomes for our clients who are drinking alcohol...