Delivery & Operations Lead

2 weeks ago

London, United Kingdom Head Office Full time

**What’s the role about?**

We have an exciting opportunity for a talented **Delivery & Operations Lead** to join our John Lewis Digital Delivery team.

As a leader of our Agile delivery teams, you will be instrumental in guiding teams taking products from their conception through to implementation, utilising your passion for delivery and an excellent understanding of how to define and deliver solutions interactively and collaboratively in order to achieve business outcomes and value.

You will assure, execute and maintain digital services within a specific functional domain (e.g. customer, payment, order services, etc). Managing significant budgets, this role will maintain a strategic view of technical services, projects and outcomes whilst working and managing dependencies within and across domains. You will also focus on developing and maintaining stakeholder relationships, demonstrating effective influencing skills.

You will have the opportunity to develop and stretch personally and professionally to achieve your potential.

**What will you be doing as a Delivery & Operations Lead**

You will:

- Work closely with the Head(s) of Product, and Product Leads, to understand the Product strategy and help delivery teams execute on it for customer and business value.
- Implement architectural and business commerce strategy across Digital revenue streams.
- Have responsibility for entire digital domains, ensuring they work to exemplary standards, are highly skilled and remove impediments to success.
- Own and manage inter-portfolio dependencies across the Partnership, to mitigate business risk while protecting throughput and business value.
- Own and assure operability end-to-end on all digital services, ensuring teams self-support services to optimum risk/cost ratio.
- Empower Partners to learn and grow into contemporary agile ways of working, and you will facilitate enhancement of the skill levels of team members.
- Measure service(s) throughput, and value released, to ensure it is meeting the required business impact.
- Ensure Partners are empowered and enjoy their work by supporting their ownership of our most difficult problems.
- Optimise the cost of delivery by effectively managing Partners and 3rd Parties, driving efficiency and mitigating waste in the process.
- Line Manage Partners in-line with JLP principles, with clear OKRs and robust performance management.
- Have a deep understanding of the technology stacks teams are developing in, and will be curious to know and find out more to support the growth of the digital teams.
- Contribute to the development of an exemplary profession in delivery and operational capability.
- Build strong working relationships with other Delivery & Operations Leads and senior stakeholders across the wider Partnership, managing critical dependencies where applicable.
- Foster an open and honest environment where achievements are celebrated and mistakes are learned from, demonstrating a high level of personal accountability to help resolve conflicts, where necessary.
- Champion continuous improvement by encouraging teams to trial new techniques and ways of working and support them in their pursuit of high performance.
- Keep up to date with evolving agile practices, tools and techniques by active involvement with the external Agile Community via meetups / blogs / conferences etc.

**What you'll have**
- Experience at **managing multi-million pound delivery budgets**.
- Experience at **managing multiple mixed skilled, digital teams onshore and nearshore**.
- Experience **building and developing high performing, cross functional, digital teams**.
- ** Deep understanding of Retail IT Delivery in a lean and agile **environment.
- Understanding of **cloud and microservices architecture.**
- ** Deep knowledge of Agile, Scrum, Kanban, Lean and DevOps frameworks**.
- Proven history of **Leading IT delivery within an agile environmen**t.
- Have a very **strong understanding of commercial IT, digital and modern retail trends**.
- ** Excellent verbal and written communication**.

**What else could you bring?**
- Experience leading agile transformation in a medium to large organisation.
- A background in software engineering and literacy in modern software development.
- Experience in Programme or Portfolio management with a record of successes.

**Additional information**

LI-HEADOFFICE

LI-Hybrid

LI-LS1

  • Senior Customer Success Coach, Enterprise

    2 weeks ago

    London, United Kingdom Culture Amp Full time

    **Join us on our mission to make a better world of work.** Culture Amp is the world’s leading employee experience platform, revolutionizing how 25 million employees across more than 6,500 companies create a better world of work. Culture Amp empowers companies of all sizes and industries to transform employee engagement, drive performance management, and...

  • Customer Success Coach

    2 weeks ago

    London, United Kingdom Culture Amp Full time

    **Join us on our mission to make a better world of work.** Culture Amp is the world’s leading employee experience platform, revolutionizing how 25 million employees across more than 6,500 companies create a better world of work. Culture Amp empowers companies of all sizes and industries to transform employee engagement, drive performance management, and...

  • Enterprise Account Executive

    3 weeks ago

    London, United Kingdom Culture Amp Full time

    **Join us on our mission to make a better world of work.** Culture Amp revolutionizes how over 25 million employees across 6,000 companies create a better world of work. As the global platform leader for employee experience, Culture Amp empowers companies of all sizes and industries to transform employee engagement, develop high performing teams, and retain...

  • Enterprise Account Executive

    3 weeks ago

    London, United Kingdom Culture Amp Full time

    **Join us on our mission to make a better world of work.** Culture Amp revolutionizes how over 25 million employees across 6,000 companies create a better world of work. As the global platform leader for employee experience, Culture Amp empowers companies of all sizes and industries to transform employee engagement, develop high performing teams, and retain...

  • Product Support Specialist

    7 days ago

    London, United Kingdom Culture Amp Full time

    **Join us on our mission to make a better world of work.** Culture Amp revolutionizes how over 25 million employees across 6,000 companies create a better world of work. As the global platform leader for employee experience, Culture Amp empowers companies of all sizes and industries to transform employee engagement, develop high performing teams, and retain...

  • Enterprise Customer Success Coach

    3 weeks ago

    London, United Kingdom Culture Amp Full time

    **Join us on our mission to make a better world of work.** Culture Amp revolutionizes how over 25 million employees across 6,000 companies create a better world of work. As the global platform leader for employee experience, Culture Amp empowers companies of all sizes and industries to transform employee engagement, develop high performing teams, and retain...

  • Enterprise Account Executive

    4 days ago

    London, Greater London, United Kingdom Culture Amp Full time

    Join us on our mission to make a better world of work.Culture Amp revolutionizes how over 25 million employees across 6,000 companies create a better world of work. As the global platform leader for employee experience, Culture Amp empowers companies of all sizes and industries to transform employee engagement, develop high performing teams, and retain...

  • Smb Account Executive

    7 days ago

    London, United Kingdom Culture Amp Full time

    **Join us on our mission to make a better world of work.** Culture Amp is the world’s leading employee experience platform, revolutionizing how 25 million employees across more than 6,500 companies create a better world of work. Culture Amp empowers companies of all sizes and industries to transform employee engagement, drive performance management, and...

  • Product Support Specialist

    3 weeks ago

    London, United Kingdom Culture Amp Full time

    **Join us on our mission to make a better world of work.** Culture Amp revolutionizes how over 25 million employees across 6,000 companies create a better world of work. As the global platform leader for employee experience, Culture Amp empowers companies of all sizes and industries to transform employee engagement, develop high performing teams, and retain...

  • Enterprise Customer Success Coach

    3 weeks ago

    London, United Kingdom Culture Amp Full time

    **Join us on our mission to make a better world of work.** Culture Amp revolutionizes how over 25 million employees across 6,000 companies create a better world of work. As the global platform leader for employee experience, Culture Amp empowers companies of all sizes and industries to transform employee engagement, develop high performing teams, and retain...

  • Programme Delivery Lead

    4 weeks ago

    London, United Kingdom MTC OPERATIONS LIMITED Full time

    We are looking for a Programme Delivery Lead to join our Training Team based in Coventry. MTC Training's vision is to develop a training capability that embeds adaptable skills, knowledge and behaviours that futureproof UK manufacturing. Seeding the advanced manufacturing sector through the design, development and delivery of a range of education and...

  • Programme Delivery Lead

    4 weeks ago

    London, United Kingdom MTC OPERATIONS LIMITED Full time

    We are looking for a Programme Delivery Lead to join our Training Team based in Coventry. MTC Training's vision is to develop a training capability that embeds adaptable skills, knowledge and behaviours that futureproof UK manufacturing. Seeding the advanced manufacturing sector through the design, development and delivery of a range of education and...

  • Product Support Specialist

    4 days ago

    London, Greater London, United Kingdom Culture Amp Full time

    Join us on our mission to make a better world of work.Culture Amp revolutionizes how over 25 million employees across 6,000 companies create a better world of work. As the global platform leader for employee experience, Culture Amp empowers companies of all sizes and industries to transform employee engagement, develop high performing teams, and retain...

  • Health Safety Environment Advisor

    4 days ago

    London, Greater London, United Kingdom AMP Clean Energy Full time

    Here at AMP, we are committed to supporting the energy transition by funding, developing, and delivering flexible energy solutions and helping businesses decarbonise.Our mission is to create a smarter energy future. We are relentless in our focus on tackling the central challenge of our age – the energy transition.The size and scale of the challenge means...

  • Gym Front of House

    4 days ago

    London, United Kingdom AMP Athletic Full time

    **Gym Front of House** AMP is a boutique gym that operates a wellness centre within the Chelsea Barracks Residential Estate. This includes a gym, swimming pool, sports hall, yoga studio and treatment rooms. The establishment is centred around 5* customer service & community engagement, joining this dynamic & exciting new team, you will be required to...

  • Operational Delivery Lead

    2 weeks ago

    London, United Kingdom Datatonic Ltd. Full time

    Delivery Operations Lead As Google Cloud's premier partner in AI, Datatonic provides world-class businesses with cutting-edge data solutions in the cloud. We help clients take leading technology to the limits by combining our expertise in machine learning, data engineering, and analytics. With Google Cloud as our foundation, we help businesses...

  • Operational Delivery Lead

    1 week ago

    London, United Kingdom Datatonic Ltd. Full time

    Delivery Operations Lead As Google Cloud's premier partner in AI, Datatonic provides world-class businesses with cutting-edge data solutions in the cloud. We help clients take leading technology to the limits by combining our expertise in machine learning, data engineering, and analytics. With Google Cloud as our foundation, we help businesses...

  • Operational Delivery Lead

    4 days ago

    London, Greater London, United Kingdom Datatonic Ltd. Full time

    Delivery Operations Lead As Google Cloud's premier partner in AI, Datatonic provides world-class businesses with cutting-edge data solutions in the cloud. We help clients take leading technology to the limits by combining our expertise in machine learning, data engineering, and analytics. With Google Cloud as our foundation, we help businesses future-proof...

  • Delivery Operations Lead

    2 weeks ago

    London, United Kingdom Datatonic Ltd. Full time

    Delivery Operations Lead As Google Cloud's premier partner in AI, Datatonic provides world-class businesses with cutting-edge data solutions in the cloud. We help clients take leading technology to the limits by combining our expertise in machine learning, data engineering, and analytics. With Google Cloud as our foundation, we help businesses...

  • Delivery Operations Lead

    1 week ago

    London, United Kingdom Datatonic Ltd. Full time

    Delivery Operations Lead As Google Cloud's premier partner in AI, Datatonic provides world-class businesses with cutting-edge data solutions in the cloud. We help clients take leading technology to the limits by combining our expertise in machine learning, data engineering, and analytics. With Google Cloud as our foundation, we help businesses...