2nd Line Support Technician
5 days ago
**2nd Line Support Technician - City Centre**
Manchester Staff are working with a leading IT Support company based in Manchester City Centre who are looking to add a 2nd Line Support Technician to their team. The role is based in the office 3 days per week and Remote for 2 days per week.
**The role**:
- Looking after a group of companies who outsource their IT Support to our client.
- You will be the escalation point for 1st Line Support Engineers and will be answering telephone support calls with a view to resolve any issues over the phone and by utilising remote support software such as TeamViewer.
- Fix day to day IT Support issues that the 1st Line team haven’t been able to resolve, and deal with any relevant Hardware issues/upgrades.
**Required Skills**:
- Windows 10 & 11 experience.
- Strong Office 365 and Azure experience.
- Strong troubleshooting skills around Microsoft products.
- Hardware experience (The tole is 80% software focussed).
- Experience using TeamViewer or similar.
- Previous experience as a 2nd Line Support Technician or similar.
**The package**:
- Salary of £30,000-35,000 dependent on experience.
- Great city centre location.
- A clear career progression plan and training available to learn new skills.
- Company pension scheme.
**About Manchester Staff**:
Manchester Staff are a specialist recruitment business focused on delivering highly experienced and reputable permanent staff to local businesses.
**We can offer**:
- Free support and advice to help you with your job search.
- Full interview support including a pre-interview call with a specialist consultant and coaching on interview tips and techniques.
- After placement support.
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