Service Projects Supervisor

6 months ago


Thame, United Kingdom Lucy Electric Full time

Job Advert

Internal Job Title**:Service Projects Supervisor**

Business**:Lucy Electric Energy Services**

Location**:Oxfordshire, Berkshire**

Job Reference No**:3343**

**Job Purpose**

We seek an experienced, talented, and focused individual to join our dynamic team currently delivering installation, maintenance, and product support services for electrical utility assets across the UK.

**Job Context**

You will work as part of a highly skilled Engineering division supporting all aspects of HV services to our clients and customers. As part of our team, you will get to both support your peers in the delivery of HV engineering and also be required to lead projects from award through delivery.

The role will act as central point in multiple service project teams, coordinating with engineers, customers, and third parties to ensure the work is delivered in full and within agreed timescales to ensure successful outcomes for the business and the customer.

**Job Dimensions**

The role is a hybrid role, with flexible attendance at our Oxfordshire office required to support cohesive working with the team. The core hours are 07:30 to 16:00 Monday to Thursday, 07:30 am to 12:30 Friday, depending on operational workload additional hours may be required.

**Key Accountabilities**

These will include:

- Be part of the team delivering project work across our UK Energy Services business, managing handovers from sales through to delivery.
- Work with the Project Leads to schedule on site delivery of project work on time and in full to meet contractual requirements.
- Schedule and run project team reviews to ensure jobs are progressed in a timely manner and tracking progress and completing each job close out and associated follow ups.
- Track concurrent project jobs and feed updates into the Projects team and Workbank reviews, maintaining workload tracking references, documents, and scheduling records accordingly.
- Coordinate material purchases, subcontract resources, logistics and travel arrangements.
- Manage financials during delivery of each job and fully review post completion to ensure all job costing activities are complete in line with business and customer financial milestones.
- Support PQQ activities to onboard new customers and work with sales colleagues to expand the Energy Services Customer base.
- Maintain key customer account relationships ensuring contract requirements and service level agreements are managed in line with T&Cs.
- Oversee and manage customer portals to ensure compliance and support ongoing business relationships.
- Support all areas of the department in relation to office systems, bookings, POs, equipment hire, delivery dates, equipment hire etc.
- Ensure a strong working relationship with other departments across Lucy Electric.
- Ensure that all work is carried out in accordance with the standards, policies and procedures of Lucy Electric and its customers.

**Qualifications, Experience & Skills**

Minimum Qualifications, Knowledge and Experience:

- Excellent Customer Service skills
- Experience in managing key accounts and contractual agreements
- Able to coordinate multiple projects simultaneously
- Strong time management skills
- Good interpersonal skills.
- Detailed and precise record keeping
- Experience of document and process management.
- Computer literate - skilled in MS outlook and Excel, D365, CRM systems.
- Full driver’s License.

**Desirable**:

- Project management experience.
- Experience working within the UK Utilities sector, preferably electrical distribution.
- Good knowledge of business finance, and ability to manage job costing and forecast figures.
- A qualification in business, management, project management.

**Behavioural Competencies**:

- Good problem-solving skills
- Highly organized and tidy.
- Must have a positive and confident approach to tasks.
- Good interpersonal skills with a pleasant and can-do attitude.
- Able to work independently, within a team and taking the lead when required.



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