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Customer Service Assistant

7 months ago

East Grinstead, United Kingdom Ontrak Recruitment Full time

**Train Dispatchers Required - Immediate Starts Available**

Ontrak Recruitment & Training are currently seeking committed and outgoing applicants to join our valued and long-standing clients on the Railways. Competitive rates of pay and a great opportunity to kick start your career within the railway.

**Job Role**:Train Dispatcher

**Location: East Grinstead Station (RH19 1EB)**

**Shifts**:You will be required to be flexible for shifts Monday to Sunday, shifts will vary between 4-12hrs per day and rostered weekly.

**Pay rate: £12.67 - 16.47 per hour**

**What makes working for Ontrak so good?**

We pay for your training You will receive customer service training, provided by experienced railway trainers. You will also have a dedicated member of our staff to work closely with you throughout your career with us.

**What does a train dispatcher do?**
- Work alongside the dispatch team in making sure that trains depart from the station safely and on time.
- Always provide an impeccable customer service experience to customers and passengers.
- Be the face of the company by wearing the correct uniform and ID always.
- Carry out Bus Liaison duties during engineering works.
- Ensure that the safety of others and the area around them is clear from obstruction.
- Report any anti-social behaviour with little disruption to other passengers as per the Railway Byelaws.

**Essential Requirements**
- You must hold valid ID to work in the UK and have a full national insurance number.
- You will be required to pass a drug and alcohol screening
- You must be outgoing, confident and be able to make station announcements
- Pass a Listening and Concentration Assessment in our head office (Greenwich, London)
- Available to complete a 6 day paid training course including theory and practical assessment held in our head office (Greenwich, London)

**ALL OUR ROLES ARE BASED WORKING IN A RAILWAY ENVIRONMENT, THESE ARE CLASSED AS 'SAFETY CRITICAL' THEREFORE YOU MUST BE COMFORTABLE AND ABLE TO DO SO.**

**THIS ROLE MAY INCLUDE BUT IS NOT LIMITED TO**:

- **Passenger Ramp Assistance (ramps weigh up to 15kg therefore you must be comfortable lifting and deploying these)**:

- **Passenger Luggage Assistance**:

- **Station announcements using radios or loud halers**:

- **Working on station platforms amongst crowds**

**Job Types**: Full-time, Temporary contract

**Salary**: £12.67-£16.47 per hour

**Benefits**:

- Free or subsidised travel

Schedule:

- 10 hour shift
- 12 hour shift
- 8 hour shift
- Day shift
- Monday to Friday
- Night shift
- Weekend availability

Application question(s):

- Do you live within a one hour commute of East Grinstead Station?

Work Location: In person