Spanish Speaking Customer Service Agent
4 days ago
Lloyd Recruitment Services are pleased to be working with a reputable business in East Grinstead who are currently in search of a Spanish Speaking Customer Service Agent for a 6 month contract.
Please note: full time and part time positions are available.
**The role of the Spanish Speaking Customer Service Agent**:
As a Spanish Speaking Customer Service Agent, you will provide a practical, professional and efficient response to requests from policy holders and coordinate the assistance in line with the policy limits and the company procedures.
**Spanish Speaking Customer Service Agent key tasks**:
- Maintain a clear and complete record of each assistance case and follow through on all cases to completion
- Manage all aspects of the assistance, ensuring that all services are delivered within the agreed times and customers are fully updated on progress
- Ensure that any service failures or potential problems are escalated to managers
- Ensure that all aspects of the assistance are managed in the most cost-effective manner, considering all options available
- Check all invoices for UK and foreign suppliers against agreed parameters
- Advise customers and answer queries regarding claims relating to any policies
- Possess complete knowledge of all procedures, allowances and benefits of any insurance product
- To recognise and communicate to Managers potential improvements in procedures and processes
- Support and deputise for the Management Team within agreed guidelines when required
**Essential Skills & Experience Required**:
- Good standard of education - including English Language GCSE or equivalent
- High level of organisation required
- To be able to manage multiple assistance cases and prioritise effectively
- To be able to remain calm and focussed under pressure
- To be driven by providing the highest level of member care and service
- Experience of working in a service environment
- Excellent verbal and written communication skills
- A good knowledge of Spanish (spoken and written) is essential
- PC literate with fast and accurate typing speed
**What's in it for you?**:
- £12.15 per hour DOE
- 25 days holiday plus bank holidays on top (pro rata'd)
- Company Pension
- Some hybrid working available
- Part time and fulltime options
- Hours: Shift work - based on 35 hours per week between 07:00 and 22:00 to include weekends and bank Holidays (7 hours per day within these hours - sample rota available)
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