Customer Service People Lead

2 months ago


Edinburgh, United Kingdom JPMorgan Chase & Co Full time

**JOB DESCRIPTION**
Here at Chase Bank UK, we are recruiting for Customer Service Team Leaders to lead a team of 12 reports, based at our state of the art offices in Edinburgh. Do you want to play a key role in a dynamic, fast paced, customer and colleague centric environment? Do you want to help build the digital bank of the future? Do you have a passion for encouraging, developing and coaching others?

If you’ve answered yes to the above and want a new challenge then we want you

**Responsibilities**:

- You will help to foster an exceptional and unique culture. A culture that will evolve with each new addition and it will be your role to help ensure we have the right operational foundations in place to bring the very best out of people, helping them to live their best purposeful work life each and every day.
- You will be comfortable with thinking big but starting small, knowing the best ways to fuel our people power and drive exceptional performance.
- Optimise performance across key operational KPI’s, financials and people metrics, smashing team goals.
- Work collaboratively with the relevant Squad teams to continuously improve operational and business performance to optimise both the customer and employee experience, creating those moments of truth when they really matter

**Required qualifications, capabilities, and skills**
- Be passionate & curious about people, take extreme accountability, think commercially, have a great sense of humour and most of all, care
- Have 100% positivity and energy to drive results through colleague engagement, creating a culture of success
- Have excellent communication and presentation skills, both written and oral, ability to share our vision and goals
- Champion colleague culture, lead by example, and provide feedback and recognition at every opportunity
- Have intrinsic passion to coach and support delivery of first class service to colleagues and customers
- Be a critical thinker - establish root cause and champion and own change to improve delivery
- Be an advocate of our brand and lead and act as a role model to all colleagues and peers

**Preferred qualifications, capabilities, and skills**:

- Banking/Financial experience
- Contact Centre experience
- Leadership experience essential
- Performance Management and Coaching

Work schedules vary and could include a schedule that includes working in the evening and on the weekend.

ICBCareer #ChaseUKCustomerServices

**ABOUT US**

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.

**ABOUT THE TEAM**

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success.



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