Administrative and Telephony Officer

1 month ago


Bury St Edmunds, United Kingdom Brook Street Full time

**Our client HM Courts & Tribunals Service (HMCTS) is an agency of the Ministry of Justice. HMCTS provides administrative support for the legal system across England and Wales, ensuring justice works for everyone.**

**Our justice system defends our fundamental rights and freedoms. It is a cornerstone of our modern society and it must serve all those who call on it, when they call on it. From some of the most vulnerable people in our society, to families in crisis, claimants and commercial businesses - HMCTS has a responsibility to administer a justice system that is accessible to everyone and operates efficiently**

Our Public Sector client our currently recruiting an **Administrative and Telephony Officer** to join their team on a full-time, temporary basis based at Bury St Edmunds Court.

The role is **Monday to Friday** with a working week of 37 hours per week. This role works on a **Hybrid** basis. The rate of pay is **£11.88** an hour with holiday entitlement and pension scheme available. The client is based next to the bus station and is therefore easily accessible by public transport and based close to local amenities for those days that you do attend the office.
- **Deal with calls for some county courts across the country and are family related**:

- ** Answering calls to people regarding hearing dates**:

- **Preparing papers and files for court, tribunals, hearings and meetings.**:

- ** Producing court/tribunal documents.**:

- ** General photocopying and filing.**:

- ** Creating and updating records on in-house computer system and data input.**:

- ** Post opening and dispatch.**:

- ** Booking, preparing and organising meeting rooms, supporting training courses and other group activities.**:

- ** Preparing meeting agenda, joining instructions, handouts etc**:

- ** Collecting and assembling information**:

- ** Checking and verifying documents and records**:

- **Processing casework**

This is a varied role where you will be dealing with general case queries regarding child maintenance payment to queries from court and legal advisors, so please be aware that due to the nature of this role Some of the calls can be tricky due to the sensitive nature of some of the call content, these are usually cases where children are involved so are emotive.
- ** Resilience**:

- ** Be able to multitask at an exceptional level**:

- **Be open and willing to learn and undertake other duties if requested by Management that fall in line with the grade and level of responsibility of this post**:

- ** Flexible**:

- **Great attention to detail**

**The rate of pay is £11.88 an hour.** Holiday entitlement and pension scheme available.



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