1st Line IT Support

3 weeks ago


Brize Norton, United Kingdom Mars Recruitment Full time

1st Line IT Support, Carterton, £23,000 - £29,000
This is a busy front-line position, dealing directly with employees who have technical issues such as forgotten passwords, computer/software issues and telephone/mobile problems.
The role is perfect for someone with 6 months plus IT experience and really wants to progress and learn extremely quickly. Our client also offers technical training and will put a lot of time into developing you.
It is essential you have strong communication skills and able to multitask a busy workload.
Key Accountabilities / Responsibilities
- Answering the support telephone line
- Logging and managing customer/employee queries.
- Undertake any other duties as required to fulfil the needs of the position.
Essential Knowledge, Skills, and Experience
- A confident, proactive and an organised approach to work
- Problem solving connectivity issues.
- Ability to communicate effectively to all departments within the Company.
- Knowledge of Smart Phones
- Ability to liaise with third party contacts to ensure the best possible service is delivered.
- Strong focus on customer service, user interaction and the ability to manage customer expectations.
If you are looking for a new 1st Line Support opportunity, then please apply. My client is looking to interview ASAP.
MARS Recruitment is a specialist Engineering & IT recruiter working in partnership with companies across the UK and offers services of both an Employment Business (for Temporary/Contract roles) and an Employment Agency (for Permanent roles).


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