Project Support Officer

6 months ago

Gloucester, United Kingdom Severn Wye Energy Agency Full time

**If you are skilled at turning data into useful reporting and delivery insights, we have a range of exciting sustainable energy projects for you to support.**

At Severn Wye we deliver a range of sustainable energy projects with real purpose and impact - socially and environmentally. Team members work across multiple projects, delivering to a variety of targets, timeframes, reporting schedules and stakeholders. Keeping track of activity, analysing data and optimising delivery across these projects is vital to their success. This is where you come in.

As a Project Support Officer, you will help administer and deliver key projects within our Advocacy team. You will support the community and outreach team who ensure that people at risk of fuel poverty have the support and advice they need to heat their homes, stay healthy, and have a warm cup of tea. You will play a key role in the administration and quality of our service, being on the frontline of delivery. We are looking for someone who has good attention to detail, experience of project delivery and a desire to provide quality customer service to our clients.

The pace of change in the energy and social sectors is rapid and keeping up with the latest changes in local service provision, support and opportunities will be part and parcel of working with Severn Wye. This is a great chance to work in a team that is future-focussed and committed to doing the best for our clients during this difficult period for energy.

In return for your skill, dedication and hard work, we offer a competitive salary, all the training you need to support these sustainable energy projects, a pathway to a career in the sustainability sector and a company pension scheme.

If this is the sort of work you see yourself thriving in, we’d love to hear from you.

**Job title**

**Project Support Officer**

**Working hours**

37 hours per week

**Contract**

£23,590 - £24,620 depending on experience, pro rata

**Reporting to**

Project Manager

**This role will include**:

- Updating the Customer Relationship Management database and excel spreadsheets for project delivery and reporting
- Carrying out advocacy project support work such as importing of referrals, partner networking, data gathering/reporting etc, on a range of projects in the field of fuel poverty prevention
- Anticipating issues and identifying solutions agreeing these with the project team, implementing them for the benefit of the team/project
- Developing case studies using feedback from clients
- Communicating effectively and working collaboratively with other members of the Severn Wye team as necessary
- Supporting senior colleagues in preparation and presentation at meetings at all levels and in all sectors, including presenting, facilitating, note taking or carrying out other supporting roles as required
- Taking a pro-active approach to developing and delivering the service
- Following all organisational policies and procedures
- Carrying out any other duties that may reasonably be required

**We are looking for someone with**:

- Attention to detail when inputting and reporting on project data
- Ability to multi-task, manage own workload efficiently and achieve targets on more than one project at a time
- Strong verbal and written communication skills
- Ability to work with minimum supervision, but must be team-worker, committed to success of whole team and to resolution of any conflicts encountered.
- Enhanced DBS will be needed

**Desirable skills and experience include**:

- Awareness of current energy issues and fuel poverty
- Experience of working with vulnerable people
- Strong verbal and written communication skills
- Partnership and networking with stakeholders to expand the project reach
- Excellent customer care skills - a willingness to understand and deal effectively with customer queries

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